Outsource Customer Support
With Pexly

We provide you with cost effective customer services teams and back office support, 24/7 in over 30 languages.

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Team

Multilingual

All communication

Channels

Support

24 / 7

Agents

Worldwide

Artificial Intelligence

Customer Support

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Staff agents

0 +

CSAT

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6 Top Benefits of Working with Pexly

We speak 30+ languages

Customer Support Outsourcing

Here at Pexly, our mission is to strengthen the bond between businesses and their customers. By offering accessible, top-notch support in a multitude of languages, we’re bridging communication gaps and driving customer loyalty, all without breaking the bank.

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Michel Mertens

Managing Director at Pexly

Customer Support Services We Can Help You With

Pexly offers comprehensive customer support services that help you improve your relationships with your customers and increase your retention rates. We help you ensure coverage of virtually any time zone and provide support in many languages besides English to help show your customers how much you care about them. Our customer support services provide you with a win-win: top-quality customer support services at a fraction of the cost.

Customer Care

Customer care outsourcing can help you cover any time zone you need, provide support in languages other than English and increase critical customer service metrics.

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Ecommerce Support

With so many tasks involved in handling support requests in e-commerce, it simply makes sense to hire customer support services. Pexly can help you manage all facets of customer orders, such as providing customers with additional information, helping them navigate the checkout process, and assisting them with returns and any other issues or inquiries to provide them with the best customer support services possible.

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Virtual Assistant

The job of a C-suite executive is very complex, and you don’t need to waste time managing all sorts of administrative tasks. A virtual assistant can help you with things like managing your calendar, making travel arrangements, and, in general, providing you with peace of mind that you are always on top of the latest developments. This allows you to focus your attention solely on your core business functions.

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Tech Support & Help Desk

When your clients have even the most simple issues while using your products and services, they will not hesitate to contact the helpdesk. Pexly can help you assemble a qualified team to manage the helpdesk as all tiers of technical support. This way, your clients will have the confidence to purchase your products or services, knowing that there is a dedicated team ready to help them any time they need.

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Sales & Marketing Support

Maintaining an internal sales and marketing team can get expensive, which is why a lot of companies choose to set up dedicated teams overseas. We can make sure that all of the sales and marketing agents we bring on will correspond to your exact requirements and will have the same professional skills and experiences as your in-house teams.

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Customer Care

Customer care outsourcing can help you cover any time zone you need, provide support in languages other than English and increase critical customer service metrics.

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“In our experience, Pexly offers a high return on our customer support outsourcing investment. Many successful meetings with potential clients were won solely on the work they completed. On a personal note, it was a pleasure working with Pexly, and certainly should we require their expertise in the future, Pexly will be the first business we speak to.”

Rene Bollier, OnRecruit, Netherlands

“Pexly has been able to dramatically raise the company’s customer satisfaction to 80%, which is above 5% of the benchmark. The client has also been impressed with customer support with Pexly, particularly their rapid learning abilities, which allows them to provide high-caliber services. They’re responsive, flexible, supportive, and helpful.“

Pawel Dziadzia, Head of Operations, Shpock Austria

“Pexly Support mastered the role quickly and they all of the client’s needs. They proactively seek feedback and are very responsive. Exhibiting great project management skills, they provide great service and have an effective workflow. Customer support with Pexly means agents are always available and, the team is always on hand if needed.“

Emma Schuster, Customer Success Lead, Sweatcoin UK

“Our main goal of cooperation with Pexly was to support outbound marketing activities through lead generation. Our dedicated agent, hired by Pexly, was able to continually deliver leads based on specific requirements and perform additional tasks upon request. Through regular communication and deep understanding of our company’s needs they delivered high quality results and adhere to deadlines. The customer support outsourcing services they provided helps reach our business objectives.“

Christoph Burri, Head Partner Relations, Yawave AG, Switzerland

We Work Worldwide

With HQ in the Netherlands, we work with clients all over the world. Taking a multicultural approach to identify the most suitable candidates for our clients, we provide customer support in large volumes, in different languages, globally. All together this allows us to give top-quality services to our clients making sure their customers remain satisfied.