After Sales Services Strategy: A Comprehensive Guide The services that a company provides after a customer has made a purchase are called...
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Web3 Customer Support: Power of Collaboration and Smart Contracts
Web3 Customer Support: Power of Collaboration and Smart Contracts Web3 technology is transforming customer support with innovative solutions that...
How to De-Escalate an Angry Customer and Improve Customer Support
How to De-Escalate an Angry Customer and Improve Customer Support In today's business world, the customer is always considered to be right. This...
Pexly: Saving the World Through Remote Working Sustainability
In this article, we will explore how Pexly, an innovative outsourcing company, is leading the charge in saving the world through its commitment to...
Bad Customer Service – How to Not to Do, Funny Stories
Bad customer service. We've all been there, right? Maybe you had a support agent who seemed to be from another planet, or perhaps you were...
The Dynamic Duo: Humans and AI Amaze in Customer Service
AI in customer service is like having a superhero sidekick. It uses fancy technologies such as chatbots, machine learning, and natural...
How to Scale Customer Support (Up and Down) Without Compromising Service
How to Scale Customer Support (Up and Down) Without Compromising Service Scaling customer support is a crucial consideration for CEOs and founders...
How to Provide Great Hospitality and Travel Customer Service
How to Provide Great Hospitality and Travel Customer Service Summer is here, marking a peak period for the hospitality and travel customer service....
Data Security Matters: Pexly’s Commitment to ISO 27001 Certification
Data Security Matters: Pexly's Commitment to ISO 27001 Certification We are proud to share that Pexly, a global remote company, has once again...
Outsourcing SaaS Customer Support: A Game Changer for Efficiency and User Satisfaction
Outsourcing SaaS Customer Support: A Game Changer for Efficiency and User Satisfaction Software as a Service, or SaaS, is like renting software...
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