When customers are satisfied with the quality of service you provide them, they are more inclined to return and provide you with more business. This...
Customer Satisfaction vs. Customer Loyalty (& How to Improve Them)
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What is Omnichannel Customer Service & Why It is Better to Outsource It
When your customers access your website or otherwise interact with your brand, they are doing so across a number of different channels. Depending on...
How Much Does It Cost to Outsource Customer Support?
One of the biggest reasons why so many companies choose to outsource their customer support is because of cost savings. These savings go much...
Remote Customer Support vs. On-site Customer Support
Olga Rotanenko, BizDev Director In the post-pandemic world, remote work has become the new normal. This is one of the biggest reasons why companies...
8 Key Customer Service Problems (and How to Resolve Them)
Your customers are your purest form of quality control. Without their approval, your business doesn’t grow and succeed. So, when customer complaints...
What Is SLA in Outsourcing Customer Support? Service Level Agreements And Their Role In Business
One of the most important aspects of customer-vendor relationships is the SLA. Basically, this document...
The Manifest Names Pexly as One of the Most-Reviewed Global Data Entry Service Providers
Pexly is a business solution provider with a long track record of partnership success. We provide comprehensive customer...
10 Types of Customers and What They Need
As a customer support agent, you will interact with different types of consumers, each with their own...
7 Ways to Deliver Excellent Customer Service
According to a HubSpot study, about 58% of consumers will switch companies after just one bad customer...
What is Customer Perception — a Comprehensive Guide
A business’s success or failure is increasingly determined by customer perception. The way a customer feels about your brand plays a bigger role in...
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Building a customer support team should be a priority for every company. Since agents communicate with customers directly, they can turn unhappy customers into loyal brand ambassadors. However, if your customer support team is not performing effectively, it can have a...
Clutch Recognizes Pexly as a Top Customer Support Outsourcing Provider
We are excited to share that Clutch, a popular B2B ratings and reviews platform, has recognized us as a top customer support outsourcing provider in the Netherlands. This distinction is a reflection of the hard work and dedication of our team in delivering exceptional...
Best Help Desk Software Solutions for a Better Customer Experience
When it comes to helpdesk software, you certainly have lots of products to choose from. Your ultimate choice will depend on the needs of your team and the helpdesk support services you provide. In order to make your decision a little bit easier, we reviewed some of...