call center
Tech Support Outsourcing Myths You Should Watch Out For

Given the rising costs of hiring in-house tech support agents, more and more companies are turning to outsource to fill the needed positions. However, given the rise in popularity, there are a lot of ...

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Go Above and Beyond Your Sales Goals

Sales professionals are always looking to hit their sales targets for the month, quarter, and year overall and are always on the lookout for new and interesting ways how to work smarter to reach these...

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Customer Support Quality Service
The Quality of Your Customer Service Impacts More Than Just Those Who Experience It

When building a successful business, everything screams for attention. Within that flood, why prioritize customer service? In short, happy customers lead to more money, growth, and sustainability. Whi...

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The Business Benefits of Offering Multilingual Support

A company’s entry into the international arena opens up new opportunities for promoting the brand and increasing profits by attracting foreign customers. Most well-known and successful companies hav...

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The Value of Offering Top Quality Customer Support for E-commerce Businesses

The quality of service is becoming an increasingly important criterion for choosing a particular company by customers. At the same time, the phenomenon of social networks has taught them that any comm...

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Have There Been Any Recent Changes in Customer Support Practices?

Customer support is a very dynamic field and undergoes changes all the time and there have certainly been some noticeable changes over the past couple of years. One of the biggest reasons for this is ...

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Quality Customer Support Can Generate More Revenue Than Upselling

Existing customers are not valued because of the revenue they currently bring in but also for any purchases they make in the future. The value of a customer over the course of their lifetime can help ...

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This Interesting Customer Support Model Can Help Optimize Your Budget

​Companies across industries are trying to do everything they can to make their money go further. This includes finding some creative solutions to stretch every dollar spent and get more value out o...

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