Every business needs to have a customer service strategy, especially if you're in the retail or e-commerce industries. Your agents will be busy not only speaking with customers but also...
When your customers run into a problem with your product, they contact your support team. But not just a regular one. For “IT” related issues, they get tech support. Whether the problem is a...
Most businesses would agree that customer care service plays a key role in a company's growth and development. After all, an NPS Promoter score has a customer lifetime value that's 600%-1,400%...
When your customers are experiencing any issues, regardless of how minor they may be, they will contact your support team. This can be some small bug, an error on their statement, or anything...
Customer service is certainly an important aspect of your business, but what do you do if you don't have the internal resources to handle all of the customer communication channels? You cannot...
Shopify is an e-commerce platform that offers services and tools by which you can create and develop a full-fledged online business. Both shoppers and entrepreneurs love it for its ease of use,...
If you’re considering outsourced services, you might be wondering whether a BPO or KPO is best for your organization. In this post, we explore the concepts of BPO and KPO and discuss the...
Business process outsourcing (BPO) can work wonders for your business. Imagine being able to increase the overall efficiency of your business and take workloads off your internal teams while...
