One of the biggest reasons why so many companies choose to outsource their customer support is because of cost savings. These savings go much beyond simply the cost of labor but also allow...
Olga Rotanenko, BizDev Director In the post-pandemic world, remote work has become the new normal. This is one of the biggest reasons why companies are no longer hesitant to outsource or outstaff...
Your customers are your purest form of quality control. Without their approval, your business doesn’t grow and succeed. So, when customer complaints roll in, it’s important to hear them out...
One of the most important aspects of customer-vendor relationships is the SLA. Basically, this document stipulates what the parties can expect from one another...
Pexly is a business solution provider with a long track record of partnership success. We provide comprehensive customer support services to aid businesses to improve...
As a customer support agent, you will interact with different types of consumers, each with their own temperament. Customer service isn’t one-size-fits-all,...
According to a HubSpot study, about 58% of consumers will switch companies after just one bad customer service experience. Therefore, you need to constantly...
A business’s success or failure is increasingly determined by customer perception. The way a customer feels about your brand plays a bigger role in consumer decision-making than the price or...
