Olga Rotanenko, BizDev Director 05 May 2022 The digital world is quite dynamic, and user-generated content is one of the main propellers driving these changes. Nowadays, people trust the opinion...
Olga Rotanenko, BizDev Director 05 May 2022 Building a robust and loyal customer base is no easy feat. Ecommerce business owners find success not only by providing a terrific product but by...
Technical Support and Customer Service. These two terms are usually confused and lumped together. Some people go as far as using them interchangeably. However, these two terms could...
According to a recent Shared Service and Outsourcing Network (SSON) report, Fortune 500 companies lose an estimated $480 billion due to ineffective back-office processes. If you are wondering why...
Every business needs to have a customer service strategy, especially if you're in the retail or e-commerce industries. Your agents will be busy not only speaking with customers but also...
When your customers run into a problem with your product, they contact your support team. But not just a regular one. For “IT” related issues, they get tech support. Whether the problem is a...
Most businesses would agree that customer care service plays a key role in a company's growth and development. After all, an NPS Promoter score has a customer lifetime value that's 600%-1,400%...
When your customers are experiencing any issues, regardless of how minor they may be, they will contact your support team. This can be some small bug, an error on their statement, or anything...
