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B2B Customer Service: What It Is and How To Do It WellOutstanding customer service in B2B is becoming more and more important every year. Not only can increasing the quality of your customer support h...
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B2B Customer SatisfactioIf you are in the B2B sector, providing top-quality customer service is one of the most important things you can do. Not only does it improve customer retention and acquisition...
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Customer Service Team for SantaOlga Rotanenko, BizDev DirectorWhile everybody is getting ready for the Christmas break, Santa is busy at work. In fact, according to Freshdesk, customer service queries...
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When customers are satisfied with the quality of service you provide them, they are more inclined to return and provide you with more business. This ultimately leads to a higher level of customer loya...
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What is Omnichannel Customer Service & Why It is Better to Outsource ItWhen your customers access your website or otherwise interact with your brand, they are doing so across a number of different...
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One of the biggest reasons why so many companies choose to outsource their customer support is because of cost savings. These savings go much beyond simply the cost of labor but also allow businesses ...
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Olga Rotanenko, BizDev Director In the post-pandemic world, remote work has become the new normal. This is one of the biggest reasons why companies are no longer hesitant to outsource or outstaff to...
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Your customers are your purest form of quality control. Without their approval, your business doesn’t grow and succeed. So, when customer complaints roll in, it’s important to hear them out becaus...
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