Main Functions, Roles, and Tiers of a Customer Service Department. Why Is It So Important and How to Structuralize It?

When your customers are experiencing any issues, regardless of how minor they may be, they will contact your support team. This can be some small bug, an error on their statement, or anything else the...

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Why not to outsource customer suppport
Why I Would Never Use Customer Support Outsourcing

Customer service is certainly an important aspect of your business, but what do you do if you don't have the internal resources to handle all of the customer communication channels? You cannot ignore,...

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Outsource Your Shopify Customer Service
How to Outsource Your Shopify Customer Service Like a Professional

Shopify is an e-commerce platform that offers services and tools by which you can create and develop a full-fledged online business. Both shoppers and entrepreneurs love it for its ease of use, versat...

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BPO vs. KPO — What Is the Difference?

If you’re considering outsourced services, you might be wondering whether a BPO or KPO is best for your organization. In this post, we explore the concepts of BPO and KPO and discuss the key differe...

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How Business Process Outsourcing is Advantageous for Your Company

Business process outsourcing (BPO) can work wonders for your business. Imagine being able to increase the overall efficiency of your business and take workloads off your internal teams while being abl...

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Customer Service Levels: Definition, Standards, Measuring

The competitive advantage of a company that is client-oriented is the quality of service. Therefore, one of the most important processes within a company is the creation of a system of service standar...

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Beginner’s Guide to Customer Escalation Management

Olga Rotanenko, BizDev Director28 april 2022 While companies try to provide the best possible service to every customer, it is not possible to please everybody. Once in a while, you will get dissatisf...

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Pygmalion Effect in Outsourcing

Olga Rotanenko, BizDev Director05 May 2022 How to get your outsourcing team to perform better than your in-house employee Nowadays remote work is becoming extremely popular. The pandemic has taught us...

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