What is the Best Outsourced Customer Care Team Structure?

Olga Rotanenko, BizDev Director28 april 2022 Sourcing and recruiting the candidates you need can be difficult enough. However, even when you find the people you need, you still need to figure out a Cu...

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Start Reaping the Benefits of Outsourced Tech Support

Providing top-quality tech support is important to ensuring customer satisfaction and retaining their business in general. Your customers are looking for assurances that your company is standing behin...

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Finding the Right Balance Between Human Work and Automation

With companies across sectors looking to keep costs under control, executives are increasingly looking to automation to keep those costs down. However, it would be a mistake to rely too much on automa...

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How Can You Measure the Effectiveness of Your Customer Support?

As organizations strive to become data-driven, they are looking to gain insights into the effectiveness of various business processes and customer support is no exception. While many companies strive ...

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Trends in the Customer Support Space to Watch Out for in 2022

Customer expectations are constantly increasing and brands, across industries, are trying to keep up. When it comes to meeting these expectations, the best way to meet them is to be prepared so you ha...

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Which Languages Are Most Often Requested During Customer Support Inquiries?

Today’s global marketplace offers many opportunities for business owners to reach out beyond their borders (both geographic and language) to a larger buying audience. However, with such great opport...

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How does customer support drive the company’s bottom line?

When we think about factors that drive revenue growth, customer service may not be the first thing that comes to mind. However, if you are not putting an emphasis on the quality of service you are off...

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How Back Office Outsourcing Can Save You a Fortune

While back-office tasks may not be mission-critical to your business, they need to get done for your business to run smoothly and efficiently. However, hiring the needed people to perform such tasks i...

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