Scaling customer support is a crucial consideration for CEOs and founders looking to meet the demands of a growing business. The challenge lies in...
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How to Provide Great Hospitality and Travel Customer Service
Summer is here, marking a peak period for the hospitality and travel customer service. In this competitive domain, superior travel customer service...
Data Security Matters: Pexly’s Commitment to ISO 27001 Certification
We are proud to share that Pexly, a global remote company, has once again confirmed our ISO 27001 certification. This certification is not a recent...
Outsourcing SaaS Customer Support: A Game Changer for Efficiency and User Satisfaction
Software as a Service, or SaaS, is like renting software instead of buying it outright. It's a way of using software online, without having to...
Benefits Of Using Live Chat CustomerSupport For Your Business
As a business owner, you know that providing great customer support is important for building relationships with your clients. One of the best ways...
AI vs Human Content Moderation: Combining Forces for Safe Online Business
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How to Retain and Motivate a Remote Customer Support Team: Tips from Pexly’s Experience
In today's increasingly digital world, remote work has become the norm for many businesses, including remote customer support teams. As companies...
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Understanding KYC's Role in Today's Business Landscape Know Your Customer (KYC) is a crucial element in modern business operations. Ensuring KYC...
Customer Service In the Gaming Industry: Specifics And Challenges
Gaming companies work hard to attract new gamers, but keeping them satisfied with the overall product requires an even greater effort. A lot of...
Comprehensive Guide To Financial Service Outsourcing
Businesses that have reached their maximum level of financial and accounting performance and do not want to engage internally or make new hires...
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How to Scale Customer Support (Up and Down) Without Compromising Service
Scaling customer support is a crucial consideration for CEOs and founders looking to meet the demands of a growing business. The challenge lies in scaling up and scaling down customer support teams effectively without compromising service quality. So we decided to...
How to Provide Great Hospitality and Travel Customer Service
Summer is here, marking a peak period for the hospitality and travel customer service. In this competitive domain, superior travel customer service becomes even more crucial. The industry's success hinges on delivering excellent customer experiences, employing...
Data Security Matters: Pexly’s Commitment to ISO 27001 Certification
We are proud to share that Pexly, a global remote company, has once again confirmed our ISO 27001 certification. This certification is not a recent achievement but a continued affirmation of our commitment to maintaining a secure environment for the data we handle....