When setting up a call center, you have two options: onshore or offshore call centers. However, the data shows that more and more companies are...
Onshore vs. Offshore Call Center Outsourcing: an Ultimate Guide
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Onshore vs. Offshore Call Center Outsourcing: an Ultimate Guide
When setting up a call center, you have two options: onshore or offshore call centers. However, the data shows that more and more companies are choosing call center offshore outsourcing instead of setting up a call center closer to their location. In fact, spending...
Top Things You Should Know Before Hiring a Call Center
When businesses are first starting out, there are usually not enough human resources on staff to perform all of the needed tasks. This is why a lot of times, employees, including the C-suite, need to wear many hats, which includes answering customer calls. Needless...
Chatbot vs. Live Chat: Which One is Right for You?
In today's world, new AI technologies are being perfected, which include chatbots. In fact, a lot of companies are starting to rely on chatbots to handle some basic customer support inquiries. However, a lot of customers still prefer live agent chat since it offers...