We are excited to share that Clutch, a popular B2B ratings and reviews platform, has recognized us as a top customer support outsourcing provider in...
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Best Help Desk Software Solutions for a Better Customer Experience
When it comes to helpdesk software, you certainly have lots of products to choose from. Your ultimate choice will depend on the needs of your team...
TOP 7 Customer Experience Trends of 2023
Companies are looking for new and innovative ways to keep up with customer expectations. This includes AI, AR and higher levels of automation. This...
Building a Customer Service Team for a Global Beauty Brand
Client Profile: INDUSTRY: E-Commerce, online beauty brand HQ: New York, US; with branches in the UK, Germany, Australia Company Bio:Our client is a...
B2B Customer Service: What It Is and How To Do It Well
Outstanding customer service in B2B is becoming more and more important every year. Not only can increasing the quality of your customer support...
B2B Customer Satisfaction
If you are in the B2B sector, providing top-quality customer service is one of the most important things you can do. Not only does it improve...
Customer Service Team for Santa
Olga Rotanenko, BizDev Director While everybody is getting ready for the Christmas break, Santa is busy at work. In fact, according to Freshdesk,...
Customer Satisfaction vs. Customer Loyalty (& How to Improve Them)
When customers are satisfied with the quality of service you provide them, they are more inclined to return and provide you with more business. This...
What is Omnichannel Customer Service & Why It is Better to Outsource It
When your customers access your website or otherwise interact with your brand, they are doing so across a number of different channels. Depending on...
How Much Does It Cost to Outsource Customer Support?
One of the biggest reasons why so many companies choose to outsource their customer support is because of cost savings. These savings go much...
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Clutch Recognizes Pexly as a Top Customer Support Outsourcing Provider
We are excited to share that Clutch, a popular B2B ratings and reviews platform, has recognized us as a top customer support outsourcing provider in the Netherlands. This distinction is a reflection of the hard work and dedication of our team in delivering exceptional...
Best Help Desk Software Solutions for a Better Customer Experience
When it comes to helpdesk software, you certainly have lots of products to choose from. Your ultimate choice will depend on the needs of your team and the helpdesk support services you provide. In order to make your decision a little bit easier, we reviewed some of...
TOP 7 Customer Experience Trends of 2023
Companies are looking for new and innovative ways to keep up with customer expectations. This includes AI, AR and higher levels of automation. This is a great way for you to not only retain and attract customers but also make you stand out from your competitors. We...