CASE STUDIES

Optimizing Support: Shared Customer Service Team for Low Ticket Volumes
Optimizing Support: Shared Customer Service Team for Low Ticket Volumes

Case studie Clients Profile:Companies with low ticket volumes across diverse industries such as travel, retail, telecom, ecommerce, e-learning, and more. Despite lower ticket volumes, these companies ...

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remote teams
Building Successful Remote Teams for Travel Arrangements Industry

Building Successful Remote Teams for Travel Arrangements Industry Client Profile: INDUSTRY: Travel Arrangement HQ: Montreal, Canada Client Profile: 51–200 employee Company Bio:Operating in the trav...

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Amazon Customer Support Solution for Toy Manufacturer

Amazon Customer Support Solution for Toy Manufacturer Client Profile: INDUSTRY: Consulting services for product development HQ: Chicago, USA SIZE: 11–50 employee Overview A startup providing support...

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Tech Support & NOC Team for a Global Telecom company 

Tech Support & NOC Team for a Global Telecom company  Client Profile: INDUSTRY: Telecommunication, Voice andData Service HQ: New York, USA SIZE: 51–200 employee Overview Pexly is providing Tier...

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Enhancing Customer Experience for Augmented Reality Company
Enhancing Customer Experience for Augmented Reality Company

Enhancing Customer Experience for Augmented Reality Company Client Profile: INDUSTRY: Augmented Reality HQ: Finland Company Bio:The customer is a Finnish-based company that combines game development a...

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Building a Customer Service Team for a Beauty Brand
Building a Customer Service Team for a Global Beauty Brand

Building a Customer Service Team for a Global Beauty Brand Client Profile: INDUSTRY: E-Commerce, online beauty brand HQ: New York, US; with branches in the UK, Germany, Australia Company Bio:Our clien...

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BOOKINGS VERIFICATION SERVICE FOR A TRAVEL TECHNOLOGY COMPANY

BOOKINGS VERIFICATION SERVICE FOR A TRAVEL TECHNOLOGY COMPANY Client Profile: INDUSTRY: IT and Travel technologyHQ: Madrid, Spain. The central database is located at Erding, Germany. The major develop...

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Content moderation service for a global online marketplace

Content moderation service for a global online marketplace Client Profile: INDUSTRY: E-Commerce, Marketplace HQ: Mannheim, Germany Company Bio Our client is a leading global online marketplace providi...

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