Social Media Customer Service

Our dedicated team handles chats, messages, post comments to provide excellent customer experience and maintain strong brand image.

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Types of Social Media Support Pexly Covers for Your Business

We know how important it is to understand the way customers talk on social media. Our team is skilled at grasping and connecting with casual language, including slang and modern expressions across the all popular channels.

Chat & Direct Messages

Our team effectively manages inquiries from rnusers across various social media channels in multiple languages, ensuring a prompt and thorough response to questions and concerns on brand profiles, prioritizing user engagement rnand satisfaction.

Comments on post

Our agents monitor and proactively respond to positive comments, fostering a sense of appreciation, and effectively handle negative comments to address concerns and maintain a positive brand image.

Content moderation

Considering that all content on social media is fully visible to the public, effective management of images and textual content becomes crucial. Our team places significant emphasis on maintaining precision and accuracy to uphold the brand’s reputation with meticulous care.

Chat & Direct Messages

Comments on post

Our agents monitor and proactively respond to positive comments, fostering a sense of appreciation, and effectively handle negative comments to address concerns and maintain a positive brand image.

Content moderation

Work With Popular Platforms & Tools

Platforms

Cover most popular social media platforms to provide best customer service for your clients

Tools

Seamlessly integrate into your help desk software, no modifications needed

Multilingual Support Wherever Your Customers Reside

Benefits AI+Human to Boost your Efficiency

Supercharge your customer service with AI + human support. Benefit from lightning-fast replies and cost savings.

By leveraging AI in customer support, we optimize your efficiency, cut costs, and enable a concentrated focus on essential customer interactions to provide excellent customer experience.

Social Media Customer Support for Global Beauty Brand

Pexly assembled a dedicated customer service team of 10 agents ,project manager, team lead, and trainer to keep the client’s public facing posts and ads clean.

10 customer support agents
2 years of experience in supporting social media
Training and mentorship

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Outsource Your Customer Support With Pexly

AI has revolutionized customer support, improving both its quality and speed. With advanced chatbots and AI analytics, we can swiftly address inquiries, provide personalized experiences, and anticipate customer needs, leading to higher levels of satisfaction and efficiency.

Olga Rotanenko, Commercial Director at Pexly