Human + AI Support

Customer support beyond borders.

Pexly is an outsourced customer support (BPO) company that provides businesses with multilingual customer support agents and through AI translation — covering calls, chat, email, and back-office — so you can scale customer care across markets 24/7.

Scale your support Read our case studies

Trusted by ambitious brands

Who we are

An outsourced customer support (BPO) company.

We build and run dedicated support teams for your business.

What we offer

Calls, chat, email and back-office — in 30+ languages.

Multilingual coverage across markets, 24 hours a day, 7 days a week.

How we do it

Human + AI.

Real, trained people own every conversation. AI helps them answer faster with routing, translation and insights.

Pexly people working with AI support tools

Every channel.
Human + AI, working as one.

Operational scope · 01—04

(01)

Calls

High-empathy voice support for inbound and outbound conversations.

(02)

Chat

Fast, human messaging across web, social, and mobile channels.

(03)

Email

Thoughtful, precise responses for tickets of every complexity.

(04)

Back-office

Reliable processing, moderation, verification, and administration.

Global presence

28+ countries present.

Native-speaking Human + AI support teams across Europe, the Americas, the Middle East and Asia — close to your customers, in their language and time zone.

28+Countries

30+Languages

24/7Coverage

World map showing Pexly's presence in 28+ countries

The leaders behind Pexly

Our board team brings extensive experience in building and operating international contact centers, along with deep expertise in AI. Since 2015, we’ve supported start-ups, SMEs, and larger organizations with multilingual, omnichannel programs — human-led service, powered by AI.

Jeroen Rijnen

Co-founder & Managing Partner

Michel Mertens

Managing Director

Bart Kuyper

Co-founder & Managing Partner

Meet the team

People + AI

Human care, strengthened by smart systems.

Our teams combine trained people, clear processes, and practical AI support—giving customers faster answers without losing the human judgment that builds trust.

Build your team

Anna · Pexly agent

Live · Chat #4821

AI co-pilot on

Hallo! Meine Bestellung ist noch nicht angekommen. Können Sie helfen?

AI translated: "My order hasn't arrived yet. Can you help?"

Routed: ShippingSentiment: worried

Natürlich! Ihr Paket ist unterwegs und kommt morgen an. Ich habe Ihnen den Tracking-Link geschickt. 😊

Sent by Anna (human) · 38s

AI suggests

Reply draft · 96% match

Order #DE-2291 shipped yesterday, ETA tomorrow. Offer tracking link.

Customer history

3 orders · VIP · prefers German

Next best action

Send tracking + 10% voucher

Human decides

Empathy, judgment, ownership

AI assists

Translation, routing, drafts

Customer satisfaction

CSAT · Customer satisfaction99%

Clutch Reviews 4.9/5

Trusted by the world's top brands

750+

Agents worldwide

300+

Finished projects

30+

Languages spoken

“Through regular communication and deep understanding of our company’s needs they delivered high quality results and adhere to deadlines.”

Christoph Burri

Head Partner Relations, Yawave AG, Switzerland

“Pexly has been able to dramatically raise the company’s customer satisfaction to 80%, which is above 5% of the benchmark.”

Pawel Dziadzia

Head of Operations, Shpock Austria

“Our dedicated agent, hired by Pexly, was able to continually deliver leads based on specific requirements and perform additional tasks upon request.”

Christoph Burri

Head Partner Relations, Yawave AG, Switzerland

“The client has been impressed with their rapid learning abilities, which allows them to provide high-caliber services.”

Pawel Dziadzia

Head of Operations, Shpock Austria

“Through regular communication and deep understanding of our company’s needs they delivered high quality results and adhere to deadlines.”

Christoph Burri

Head Partner Relations, Yawave AG, Switzerland

“Pexly has been able to dramatically raise the company’s customer satisfaction to 80%, which is above 5% of the benchmark.”

Pawel Dziadzia

Head of Operations, Shpock Austria

“Our dedicated agent, hired by Pexly, was able to continually deliver leads based on specific requirements and perform additional tasks upon request.”

Christoph Burri

Head Partner Relations, Yawave AG, Switzerland

“The client has been impressed with their rapid learning abilities, which allows them to provide high-caliber services.”

Pawel Dziadzia

Head of Operations, Shpock Austria

“In our experience, Pexly offers a high return on our customer support outsourcing investment.”

Rene Bollier

OnRecruit, Netherlands

“They proactively seek feedback and are very responsive. Exhibiting great project management skills, they provide great service and have an effective workflow.”

Emma Schuster

Customer Success Lead, Sweatcoin UK

“Many successful meetings with potential clients were won solely on the work they completed.”

Rene Bollier

OnRecruit, Netherlands

“Pexly Support mastered the role quickly. Agents are always available.”

Emma Schuster

Customer Success Lead, Sweatcoin UK

“In our experience, Pexly offers a high return on our customer support outsourcing investment.”

Rene Bollier

OnRecruit, Netherlands

“They proactively seek feedback and are very responsive. Exhibiting great project management skills, they provide great service and have an effective workflow.”

Emma Schuster

Customer Success Lead, Sweatcoin UK