Email Customer Service Outsourcing

When customers contact your company via email, they expect an answer within one hour.
This is challenging for many companies since they may be inundated with emails and do not have
the human resources to answer such a quantity of emails. Our email customer support service
can answer all of your customer emails within the time frame and style that you specify.

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Email

Still the most often used communication channel in the B2B segment, but also still preferred by a large number of consumers in the B2C sector.

We speak 30+ languages

Omnichannel support (Chat, email, Telephone, Messenger and social media)

24/7
365 days a year

Email Customer Support Service

While email may seem outdated, it is still preferred by a large number of consumers in the B2C sector. We can help you make sure that all of the emails get to theright recipients and are answered on time in accordance with the SLA.   Our platform enables agents to quickly choose text templates, links, manuals, price lists from a knowledge base, to be able to answer swiftly and to minimize the chance of wrong information in the answers.