Outsource Your Customer Care Team

Showing your customers how much you care about their experiences while interacting with your company is one of the most important steps you can take on the road to increased customer satisfaction. This is why customer care is so important because it makes the customers feel valued. We can help you set up an inbound/outbound call center and answer inquiries via email and social media to help you improve your communication with customers.

GET A QUOTE

Home

»

Customer support

»

Customer Care

Best Thinkable Customer Experience

Providing the best thinkable customer experience means being there for your customers whenever they need you. Not just during business hours. Therefore, you need to offer a wide variety of communication channels (Chat, E-mail, Phone, Messenger, and Social Media) and additional services like 24/7 and multilingual support. Trust us to take care of all of this for you and help take your customer satisfaction to new heights.

We speak 30+ languages

Omnichannel support (Chat, email, Telephone, Messenger and social media)

24/7
365 days a year

We are Taking Care of Your Customers

Our well-trained multilingual agents facilitate the relationship between companies and their clients. We are able to answer any type of questions, and address all concerns of your customers. Our main goal is to instantly resolve questions or problems that customers may have (FCR – First Contact Resolution). In some cases advanced issues can be escalated to the in-house customer support team.

Every customer is unique, and will expect something (slightly) different from another customer and have their own preferences as to how they want to communicate with a brand. Therefore, here at Pexly, we believe in our professional agents offering a personal touch, working within an agreed upon framework and guidelines, rather than having them read from a predefined script.

Pexly puts a lot of emphasis on Training and Quality Assurance (QA) to guarantee that each and every unique customer is getting their personal support. By doing so we create happy customers, so they become loyal customers, guaranteeing for you repeat orders.