Your Customer Care Outsourcing Solution

Your customers will get answers in their language, 24/7, worldwide.

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ISO 9001:2015

Quality Management Systems

ISO 27001:2013

Information Security Management

Your users get answers in their language, 24/7

30+

languages

45+

global locations

Our Dutch-founded international organization brings together extensive outsourcing expertise and operates in over 20 countries, providing seamless integration, quick launch times, strict quality control, and flexible ramp-up/down scenarios. We serve as a trusted partner in CX, supporting the growth of SMEs, E-commerce businesses, and tech-related startups with international needs.

Olga Rotanenko

Commercial Director at Pexly

Your Tools and Channels – Our Team

All of our agents are proficient in the main communication channels

40+

tools mastered

Email
Voice
App Support
Messanger
Social Media
Chat

Seamlessly integrate agents into your CRM, no modifications needed

35+

total platforms

Tangible results

Improve Customer Satisfaction

From start-ups to Fortune 500 companies, from fashion brands to software, we have the experience to bring the best possible service to your users and turn them into satisfied and loyal customers.

Improve Satisfaction

Established process

Go Live in 1 Month

YOU ARE HERE

Setting Expectations

Client’s Request analysis
Time & Resources estimation
Setting KPIs

IN 1 WEEK

Sourcing The Agents

Candidates search based on requirements
Presentation of the best ones
Employment of the approved candidates

IN 3-4 WEEKS

Training The Agents

Team formation
Training, onboarding, integration
Testing & Reporting

IN 1 MONTH

Going Live & Quality Assurance

Calibration calls
KPI, SLA, QA monitoring
Constant Feedback & Reporting

What Makes Pexly the Ideal Choice for Outsourcing Your Support Needs?

Seamless integration of agents without the need for any CRM platform modifications.
Rapid deployment and scalable operations for quick business expansion.
Adherence to rigorous Quality Control procedures to ensure superior service delivery.
Flexible ramp-up and ramp-down options to align with your changing needs.
Partnering with us means having a dedicated CX ally to support your business growth.

“In our experience, Pexly offers a high return on our customer support outsourcing investment. Many successful meetings with potential clients were won solely on the work they completed. On a personal note, it was a pleasure working with Pexly, and certainly should we require their expertise in the future, Pexly will be the first business we speak to.”

Rene Bollier, OnRecruit, Netherlands

“Pexly has been able to dramatically raise the company’s customer satisfaction to 80%, which is above 5% of the benchmark. The client has also been impressed with customer support with Pexly, particularly their rapid learning abilities, which allows them to provide high-caliber services. They’re responsive, flexible, supportive, and helpful.“

Pawel Dziadzia, Head of Operations, Shpock Austria

“Pexly Support mastered the role quickly and they all of the client’s needs. They proactively seek feedback and are very responsive. Exhibiting great project management skills, they provide great service and have an effective workflow. Customer support with Pexly means agents are always available and, the team is always on hand if needed.“

Emma Schuster, Customer Success Lead, Sweatcoin UK

“Our main goal of cooperation with Pexly was to support outbound marketing activities through lead generation. Our dedicated agent, hired by Pexly, was able to continually deliver leads based on specific requirements and perform additional tasks upon request. Through regular communication and deep understanding of our company’s needs they delivered high quality results and adhere to deadlines. The customer support outsourcing services they provided helps reach our business objectives.“

Christoph Burri, Head Partner Relations, Yawave AG, Switzerland