Customer Care Outsourcing With Pexly
We operate 24/7. Whether you are a start-up or a Fortune 500 company, you need 1 agent or 100 agents, we give the very best of ourselves to all companies we serve.
Main Pain Point that our Customer Support Solves
When looking for a customer care outsource provider, it’s important to understand what each company brings to the table. You can trust Pexly to provide you with the following:
One of the great benefits of Pexly’s outsourcing customer care service is that you can hire top-quality talent for a fraction of the cost of doing so in your local market.
High quality management
High level of management and project QA are among our strong points. We practice individual approach, workflow development, knowledge base, KPIs, reporting.
Customer care agents need to be proficient with a wide range of CRM and omnichannel support tools. Our agents have the needed skills to work efficiently with the most popular tools on the market.
Broad pool of highly qualified specialists
Pexly has locations in many geographies, allowing you access to the best talent that particular region has to offer.
Hussle free recruitment
When setting up your offshore customer care teams, Pexly does all of the work for you. We handle everything from sourcing and recruiting to training, onboarding and managing.
Take Your Customer Satisfaction to New Heights
According to the researches, 89% of consumers are more likely to make another purchase after a positive customer service experience. Pexly has extensive experience in customer care outsourcing services to turn one-time buyers into loyal brand ambassadors. Our outsourced customer care department has worked with clients from various industries, geographic markets, and company sizes. Trust Pexly’s outsourced customer care services can take your business to new heights and help you stand out from a crowded marketplace.
We Can Support Your Customers
Why Outsource Customer Support
Pexly is a team of devoted professionals experienced in outsourcing customer care and enhancing your brand loyalty. We offer a variety of services, including BPO and omnichannel integrations. This way, we ensure proper outreach and communication with your clients, wherever they are.
We want to make sure all your potential and real customers can connect with your business and solve their issues through a variety of channels, whichever fits them the most. Moreover, we have worked with companies from different industries and can help you outsource Customer Support experts that are actively working in your niche. As a professional customer care outsourcing service, we thoroughly select Support agents and offer the top professionals only.
Our team is responsive, devoted, and eager to deliver custom solutions to help your business engage and maintain more loyal customers. With the help of our services, you will grow authority among your competitors and make your company stand out. We believe that excellent Customer Support is key to success and recognition in the market. Hence, we are doing our best to help you implement the necessary changes to make it happen.
Not sure how much Customer Support will cost you?
Check out our plans to choose the one that fits the best!Check our Plans
Setting up process for you
Our customer care outsourcing services do all of the work for you to make sure all agents hit the ground running. We will meet with you to discuss your needs and requirements and will assemble a team of qualified agents. We are one of the few customer care outsourcing companies with enough experience to realize a project on our own, with little or no involvement on your part. Of course, there will be constant communication with your team, and you will stay aware of what’s going on with your team at all times.
Sourcing the agents
Training the agents
Going live & Quality Assurance
Reporting and results delivering
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