Technical Support Outsourcing
We provide 24/7 expert product and service technical support agents for even the most complex and difficult tickets. When you outsource technical support to Pexly, you are offering your customers a smooth experience of using your product and reinforcing the fact that you stand by your customers and will help them resolve any issues they are experiencing.
Tech Support & Help Desk
One of the great benefits of Pexly’s outsourcing customer care service is that you can hire top-quality technical talent for a fraction of the cost of doing so in your local market.
Pexly Customer support works with all existing tools
Tier 1 Service support agents
We provide 24/7 expert product and service support agents for even the most complex and difficult tickets. Technical computer skills are very advanced in Eastern Europe. Over the last decades, the region became a leader in the IT development industry. From education to day-to-day life, many Eastern Europeans have deep knowledge and interest in technical matters. Our specialists will become an eminent part of your support team and together we will define clear guidelines for Tier 1 ticket solving and for escalation to your in-house specialists if needed.
T2 and T3 technical support
We also provide comprehensive 24/7 T2 and T3 technical support, tailored to your unique needs. Our experienced remote technical support specialists work with companies of all sizes, and from various industries worldwide. We will embed our specialist in your ticketing system, or we can set up a brand new ticketing system with you. Together we will determine the required Service Levels (SLA) and clear guidelines for escalation to your in-house specialists if needed.
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