CASE STUDIES

Customer Support Team for Travel & Logistics Industry

Customer Support Team for Travel & Logistics IndustryCompany BioOur client specializes in bus and train bookings, providing users the convenience to search, compare, and book tickets across 80 cou...

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Forming a Team of Social Media Analysts for a Recruiting Company

Forming a Team of Social Media Analysts for a Recruiting CompanyChallenge - Forming a Team of Social Media AnalystOur main challenge was to form a team of social media analysts with a deep understandi...

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Customer Service
Building a High-Level Customer Service Team for a Global Wellness Brand

Building a High-Level Customer Service Team for a Global Wellness BrandChallenge - Building a Customer Service TeamPexly had to build a team of diverse agents who would provide excellent customer serv...

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Integrating a Customer Support Agent for the Car Rental Company

Integrating a Customer Support Agent for the Car Rental CompanyCompany BioThe client is a car rental company in Portugal with over 20 years of experience. They offer a wide range of vehicles and servi...

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Optimizing Support: Shared Customer Service Team for Low Ticket Volumes
OPTIMIZING SUPPORT: SHARED CUSTOMER SERVICE TEAM FOR LOW TICKET VOLUMES

Clients Profile:Companies with low ticket volumes across diverse industries such as travel, retail, telecom, ecommerce, e-learning, and more. Despite lower ticket volumes, these companies still requir...

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remote teams
Building Successful Remote Teams for Travel Arrangements Industry

Building Successful Remote Teams for Travel Arrangements Industry Client Profile: INDUSTRY: Travel Arrangement HQ: Montreal, Canada Client Profile: 51–200 employee Company Bio:Operating in the trav...

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Amazon Customer Support Solution for Toy Manufacturer

Amazon Customer Support Solution for Toy Manufacturer Client Profile: INDUSTRY: Consulting services for product development HQ: Chicago, USA SIZE: 11–50 employee Overview A startup providing support...

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Tech Support & NOC Team for a Global Telecom company 

Tech Support & NOC Team for a Global Telecom company  Client Profile: INDUSTRY: Telecommunication, Voice andData Service HQ: New York, USA SIZE: 51–200 employee Overview Pexly is providing Tier...

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