Bart Kuyper is co-founder and managing partner of PEXLY. He has over 20 years of experience in running and managing Contact Centers (including Teleperformance), BPO, and IT outsourcing.

Michel Mertens is a hands-on executive with a large experience in the CX industry. Originally from The Netherlands, he moved to Eastern Europe and built a contact center from scratch. Michel headed Teleperformance Russia & Ukraine for 15 years before joining PEXLY. Michel has a healthy ‘fetish’ for excellent customer support and giving clients in-depth knowledge with each and every interaction we handle.

Vitaliia is a seasoned marketing professional with an extensive background in outsourcing and telecommunications industries.

She’s a commercially minded problem solver who seeks the most efficient way to achieve the optimum results for the business, whilst ensuring a customer-centric viewpoint.

Simon, a dedicated Senior Sales professional at PEXLY, leverages nine years of experience to enhance customer interactions with sustainable strategies. His expertise in aligning customer needs, negotiating agreements, and fostering strong relationships makes him a valuable asset to PEXLY’s sales efforts.

Andrew is a citizen of the world – born in Ukraine, raised in the USA, and spent most of his adult life in Europe. As his professional career has taken him all over the globe, it has given him the uncanny ability to be a “chameleon” and to always, put others first.

Julia has experience in customer support since 2014. She worked in such positions as Agent, Trainer, Team Leader, Project Manager. In May 2021 she was promoted to the Head of BPO & Customer Support position. The experience gained in different positions helps to analyze the success of the project launch. And to adjust the actions at each stage. Believes that quality service begins with an open and honest relationship between a client and a customer.

Michael is the Operation Support and Project Manager at Pexly. He is an experienced manager with more than 6 years of working in outsourcing. Worked as PM on a couple of big projects with more than 100 FTE as well as on small startups so he could help find an efficient solution for any kind of business. Michael is the certified SCRUM Master and Agile facilitator so you can be sure that with his methodology and approach your business will only gain benefits.

Alisa is our Account Manager for Customer Support and Back-office projects. Responsible and focused, she is always ready to step in and work on the project, embracing the challenge, all the while creating a nice and engaging atmosphere for all participants. Having worked as a German teacher in the past, she has a long-established passion for organizing and creating clear structure, effective communication, and helping others find a solution for their issues.

Yana, a passionate Customer Support Team Leader at LinkedIn, leverages her love for languages and cross-cultural interactions to build robust relationships. With a foundation in teaching and a progression from Support Agent to Team Leader at Pexly, she excels in team-building and effective client networking.

Ayman, an adept Customer Service Agent, utilizes his chemical engineering background and prior experience in the beauty industry to expertly handle customer queries for a beauty-related German project. Known for his diligence and attention to detail, he effectively resolves complex issues, fostering customer loyalty and benefiting the company.

Jolina, a proven talent in Customer Service and Sales, stands out with her resourcefulness and motivation in every Pexly Project. Armed with excellent product knowledge, she adeptly consults, recommends, and sells items, precisely catering to customers’ needs.

Oleksandr is a high-level technical professional with extensive experience in technical customer support from Level 0 – Level 3. He honed his skills during his work as a Network Engineer in the biggest ISP in Ukraine and as an IT Manager in different companies. Oleksandr has brilliant knowledge of IT, Telecommunication, Networking and Cybersecurity, so every challenge involving starting a new project is always with deep learning and analysis. Oleksandr started as a simple project coordinator in the beginning, but now he covers all technical projects and works directly with customers in all phases of launching, implementing and service delivery.

Halyna is our Trainer and Quality Assurance Specialist. She has experience in customer support in a lot of international projects oriented on the different markets. Being a responsible, initiative and communicative person, she always creates the unique training content and builds up the quality assessment system in a very effective way. MBA degree from Spanish University helps her to identify business needs, apply leadership skills in her everyday routine and create a friendly environment in teams with people from different countries.

Lamine works at Pexly as a Team Leader for customer support projects. He is constantly sharing all of his professional experiences with the best emotions, creating a symphony of enthusiasm within the team to strive for the best performance and quality. At Pexly, he values the most the possibility to work without any limitation to a specific location and being synced with the team all around the globe.

Alexey has been working in the outsourcing industry since 2004, including project management at Teleperformance. He has a large experience in Operational and Human Resource management. Alexey has built contact centers from scratch in Eastern Europe and developed them into efficient sales and service machines. Also, for over a 10 years period, he led a large sales team. Aleksei is a motivator and loves to develop Human capital.

Flavja, with over 4 years of experience in the recruitment and HR sector, brings her expertise to Pexly. She is drawn to Pexly’s multinational and customer-centric approach, striving to build strong, mutually beneficial relationships with employees. Flavja’s commitment to excellence and passion for a positive work environment make her a valuable asset to the team.