We are an experienced company with a long track record in BPO and Customer Service outsourcing. Both the founders and the management team have long-standing experience in building and operating international outsourced contact centers.
Together we were able to combine this knowledge and worldwide best practices to create an expert multilingual omnichannel organization, which perfectly understands your needs. We are driven by Customer Satisfaction (CSAT), First Contact Resolution (FCR), Service Level Agreements (SLAs) and other Key Performance Indicators (KPI).
We are an international organization with staff, partners and remote workers from all over the world: Europe, USA, Asia, the Americas. We clearly understand the different cultural aspects of our business, and we are also able to find the best solution for you: the right agents, with the right skills, in the right place, at the right cost.
Whether you need one outstaffed agent, fully managed by yourself, or you want a turn key solution to fully outsource your customer service activities, Pexly is able to create a customized solution for each request. Our CEO and Head of Operations are hands-on involved in assuring the best thinkable services. Looking forward to seeing you during our Quarterly Business Reviews (QBR).
MEET OUR TEAM
All Pexly team members have a solid background in the outsourcing industry. They joined from renown global and local outsourcing industry leaders, or grew within our organization from 2015. Each and every one of our team members have specific knowledge and skills, which we combined to create a team willing to go beyond your expectations.
Bart - Managing Partner
Bart Kuyper is co-founder and managing partner of PEXLY. He has over 20 years of experience in running and managing Contact Centers (including Teleperformance), BPO, and IT outsourcing.
Michel - Managing Director
Michel Mertens is a hands-on executive with a large experience in the CX industry. Originally from The Netherlands, he moved to Eastern Europe and built a contact center from scratch. Michel headed Teleperformance Russia & Ukraine for 15 years before joining PEXLY. Michel has a healthy ‘fetish’ for excellent customer support and giving clients in-depth knowledge with each and every interaction we handle.
Olga - BizDev Director
Self-driven & people-oriented leader from the BPO world. Over 7 years of experience in building and managing outsourced teams from 1 to 1k agents to companies worldwide. Can deeply analyze and understand client’s business to satisfy its needs. Connect to Olga’s wide network to learn more or expand your team with a highly professional outstaffed team.
Jeroen - Managing Partner
Sales & Marketing Team
Vita - Head of Marketing
Vitaliia is a seasoned marketing professional with an extensive background in outsourcing and telecommunications industries.
She’s a commercially minded problem solver who seeks the most efficient way to achieve the optimum results for the business, whilst ensuring a customer-centric viewpoint.
Simon - Senior Sales Developer
Simon, a dedicated Senior Sales professional at PEXLY, leverages nine years of experience to enhance customer interactions with sustainable strategies. His expertise in aligning customer needs, negotiating agreements, and fostering strong relationships makes him a valuable asset to PEXLY’s sales efforts.
Andrew - Senior Sales Developer
Andrew is a citizen of the world – born in Ukraine, raised in the USA, and spent most of his adult life in Europe. As his professional career has taken him all over the globe, it has given him the uncanny ability to be a “chameleon” and to always, put others first.
Darya - SMM and Marketing
Darya, a Social Media and Marketing Specialist at Pexly, contributes over five years of marketing experience. With her creative approach, she’s always on the lookout for new solutions, helping to keep the Pexly brand fresh and engaging.
Andrii - Head of Lead Generation
Andrii is an experienced Team Lead. Working almost 5 years in this field, he developed extensive lead generation skills and introduced the best possible ways to find a lead. His higher education in a pedagogical field is helping him in managing and supervising lead generation teams. If you are reading this, we probably know your email 🙂
Gjorgji - Email Marketing Manager
Gjorgji, an experienced Email Marketing Manager, specializes in email outreach, deliverability, and client communication. With a successful track record in managing effective email campaigns, monitoring deliverability metrics, and providing optimal client service, Gjorgji’s expertise in email marketing and client relations within the digital communication sector is highly commendable.
Kate - Sales Developer Rep
Kateryna is a Sales Development Representative with email outreach experience in the US and EU markets. Having higher education in International Marketing, she is aware of the marketing basis, a fast learner and always eager to gain new skills.
Dmytro - PPC Manager
Dmytro, a PPC Specialist with 5+ years of experience, excels in crafting ROI-focused solutions for B2B and SaaS client acquisition. His strategic management of Pay-Per-Click campaigns consistently yields outstanding results, showcasing a keen understanding of PPC intricacies. Dmytro’s dedication to maximizing ROI sets him apart in the digital marketing realm.
Alice - Head of Operations
Alica – leading our German language projects as Head of Operations, previously excelled as Account Manager for Customer Support and Back-office projects. Her dedication, focus, and readiness to embrace challenges, combined with her background as a German teacher, highlight her passion for organization, clear communication, and collaborative issue-solving—creating a positive and engaging atmosphere for all involved.
Michael - Head of Operations
Meet Michael, our Head of Operations for delivery, processes, and certification. With a background as the Operation Support and Project Manager at Pexly, he holds more than 6 years of hands-on experience in outsourcing. Michael has successfully managed projects of varying scales, from large teams exceeding 100 FTEs to the dynamic environments of startups. As a certified SCRUM Master and Agile facilitator, Michael’s methodology ensures your business gains maximum benefits through his strategic approach.
Halyna - Head of Training & QA
Meet Halyna, our Head of Training & QA. Formerly our Trainer and Quality Assurance Specialist with international customer support experience, Halyna is recognized for her responsibility and communication skills. Bringing a practical approach, she develops effective training content and quality assessment systems, backed by an MBA degree from a Spanish University.
Anastasiia - Account Manager
Anastasiia is in charge of Sales & Marketing as well as Back-office Projects at Pexly. She has a Master’s degree in International Marketing. Over the last 6 years she has worked as a PPC ads and SMM manager, a Business Development representative and an Email marketing manager. Now she is launching new projects, finding and preparing perfect assistants, and improving their performance and existing processes. Her main goal on the projects is to stay both goal- and people-oriented.
Alex - Project Manager
Oleksandr is a high-level technical professional with extensive experience in technical customer support from Level 0 – Level 3. He honed his skills during his work as a Network Engineer in the biggest ISP in Ukraine and as an IT Manager in different companies. Oleksandr has brilliant knowledge of IT, Telecommunication, Networking and Cybersecurity, so every challenge involving starting a new project is always with deep learning and analysis. Oleksandr started as a simple project coordinator in the beginning, but now he covers all technical projects and works directly with customers in all phases of launching, implementing and service delivery.
Khaled - Project Coordinator
Khaled, our top Project Coordinator, leads our German Customer Support team to excel in AHT, CSAT, Productivity, and Quality. His focus on improvement ensures happy DACH customers.
Yana - Customer Support Team Lead
Yana, a passionate Customer Support Team Leader at LinkedIn, leverages her love for languages and cross-cultural interactions to build robust relationships. With a foundation in teaching and a progression from Support Agent to Team Leader at Pexly, she excels in team-building and effective client networking.
Isa - Customer Service Agent
Isa, an effective Customer Service Agent, excels at problem-solving with a personal touch in multilingual projects, leveraging his experience working with native speakers in Germany and the USA. He consistently addresses customer inquiries with promptness, positivity, empathy, and professionalism.
Phillipi - Project Coordinator
Phillipi, a skilled Project Coordinator in the tech and social networking fields, ensures seamless team coordination for enhanced customer experience and optimal efficiency. He adeptly monitors workloads, maintains procedural compliance, and thrives on teamwork and strategic challenges.
Lamine - CS Team Lead
Lamine works at Pexly as a Team Leader for customer support projects. He is constantly sharing all of his professional experiences with the best emotions, creating a symphony of enthusiasm within the team to strive for the best performance and quality. At Pexly, he values the most the possibility to work without any limitation to a specific location and being synced with the team all around the globe.
Andres - Project Manager
Andres, a results-oriented Operations and Project Manager with over 8 years of experience, excels in leading teams to surpass organizational goals in customer service and digital marketing. His strong problem-solving skills and dedication make him a standout professional in achieving success.
Ekateryna - Project Manager
Ekateryna, our dynamic Project Manager, brings three years of experience in coordinating remote teams. Starting as a Customer Support Agent at Pexly, she immersed herself in E-Commerce intricacies, ensuring top-tier customer care. Now, with a results-oriented approach, she leads projects to success, blending motivation and expertise for optimal results.
Human Resources Team
Alex - Human Resources Director
Alexey has been working in the outsourcing industry since 2004, including project management at Teleperformance. He has a large experience in Operational and Human Resource management. Alexey has built contact centers from scratch in Eastern Europe and developed them into efficient sales and service machines. Also, for over a 10 years period, he led a large sales team. Aleksei is a motivator and loves to develop Human capital.
Yana - Human Resources Specialist
Flavja - Recruiter Manager
Flavja, with over 4 years of experience in the recruitment and HR sector, brings her expertise to Pexly. She is drawn to Pexly’s multinational and customer-centric approach, striving to build strong, mutually beneficial relationships with employees. Flavja’s commitment to excellence and passion for a positive work environment make her a valuable asset to the team.
Viola - HR Administrator
Viola, an astute and dedicated professional, possesses 6 years of experience in human resources management operations. With a solid commitment to providing high-quality support, Viola contributes to the consistent growth and development of human resources. She demonstrates success in designing and executing training programs that optimize employee capabilities, leading to enhanced organizational performance.
Operating Globally from the Main Hubs
With Head Office in the Netherlands we support our clients all over the world in 20+ languages
Our German agents are in the capital city of Berlin, known as a liberal and inexpensive city with outsourcing talent
We operate in Spain with work-from-home locations nationwide and unlimited outsourcing options
Our Portugal agents are in
Lisbon, with a population of almost 3 million, it’s a popular nearshore location
Our Ukraine office is in Kyiv, with a population of over 3 million it’s a top destination for outsourcing
Our Philippine agents are in Manila, considered the largest and most mature areas for outsourcing support
Operating in Turkey gives us ability to support our clients in various languages upon request and in different time zones
Our agents in Morocco extend our culturally aligned global team who support a number of industries and businesses