Technical Support & NOC Outsourcing For Telecom

We provide 24/7 expert technical & NOC support agents for even the most complex and difficult tickets.

  • 250+

    projects

  • 500+

    stuff agents

  • 93%

    incident resolution

  • 30+

    supported languages

Tech Support and NOC

Pexly is a leading global outsourcing company with remote agents from all over the world.

Our highly skilled tech and NOC teams are well-versed in supporting both voice and data ISPs. At Pexly, we offer Level 1 CS/TS services to the B2C and B2B markets, ensuring round-the-clock support, monitoring, maintenance, and troubleshooting to enhance performance and maintain uptime.

We provide tailored solutions to meet your specific needs, with a personalized experience for each client.

  • Tier 0-1 (Tech support agents)

    Our experienced remote technical support specialists work with companies of all sizes, worldwide. We will embed our specialist in your ticketing system, or we can set up a brand new ticketing system with you. Together we will determine the required Service Levels (SLA) and clear guidelines for escalation to your in-house specialists if needed.
    As mentioned in our Case Study  we work with various tools designed for testing, and troubleshooting (Zabbix, Graphana, iXTools) in order to timely detect performance degradation, and inform related carriers or ISPs.

  • Tier 2-3 (Tech support agents)

    We provide comprehensive T2 and T3 technical support, 24/7, tailored to your unique needs. We handle: Inquiries, tickets, complaints, general questions, tariffs, special offers, feature issues, and an overall easing of customers if frustrations take the overhand. Our employees are skilled in technical telecommunications, telephony systems and VOIP technologies. Available to provide round the clock support: monitoring, maintenance, and troubleshooting for optimal performance and uptime.

  • NOC Support

    Pexly offers a wide range of NOC support services for businesses that require precise technical expertise. Our NOC teams monitor network infrastructure 24/7 to identify and respond to faults, disruptions, or outages promptly. They use advanced monitoring tools and systems to detect issues, troubleshoot root causes, and initiate corrective actions to minimize service downtime. NOC support is available for businesses of all sizes, worldwide.
    A support engineer for NOC helps business owners combat dangerous security threats and protects against malfunction issues.

Your Tools and Channels – Our Team

All our agents are proficient of the 
main communication channels

40+

tools mastered

  • Customer care company

    Email

  • Customer care outsourcing

    Voice

  • App Support

  • Messenger

  • Social Media

  • Chat

Pexly team is proficient in
all existing tools

Pexly two women from call center

Our Support Professionals

  • Cloud support engineer

  • Helpdesk engineer NOC

  • Product support engineer

  • L1-L3 support engineer

  • Network support engineer

  • System support engineer

  • Server support engineer NOC

  • Senior NOC support engineer

Exploring Case Studies

From Theory to Practice

  • Tech Support & NOC Team for a Global Telecom company 

    4 min read

    Read more
  • Improving the Efficiency of an IT Recruiting Company

    4 min read

    Read more
  • Building Customer Support Services From Scratch

    4 min read

    Read more

See our Engineers and Agents Profiles

See Profiles

Outsource Your Customer Support With Pexly

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