01Voice care
Dedicated agents trained in your brand, product, and customer expectations.
Human-led AI call summaries & sentiment
The right solution for every customer moment.
Every solution pairs real, trained people with practical AI — so customers get faster answers without losing the human touch.
01
02Live chat
Fast conversations that move naturally between automation and a real person.
Human-led AI reply drafts & instant FAQs
03Email support
Clear, thoughtful resolution for high-volume and complex customer questions.
Human-led AI tagging & smart routing
04Back-office
Reliable verification, moderation, processing, and administrative operations.
Human-led AI data checks & automation
05Multilingual teams
Local language and cultural fluency for every market you enter.
Human-led AI live translation
06Human + AI
AI assists with routing, translation, and insight. People own the relationship.
Human-led AI co-pilot for every agent
How Human + AI works
AI does the heavy lifting. People make it right.
AI translates, routes and drafts in seconds. Your dedicated Pexly agent checks, personalises and owns every answer — on your tools and in your tone.
Anna · Pexly agent
Live · Chat #4821
Hallo! Meine Bestellung ist noch nicht angekommen. Können Sie helfen?
AI translated: "My order hasn't arrived yet. Can you help?"
Routed: ShippingSentiment: worried
Natürlich! Ihr Paket ist unterwegs und kommt morgen an. Ich habe Ihnen den Tracking-Link geschickt. 😊
Sent by Anna (human) · 38s
AI suggests
Reply draft · 96% match
Order #DE-2291 shipped yesterday, ETA tomorrow. Offer tracking link.
Customer history
3 orders · VIP · prefers German
Next best action
Send tracking + 10% voucher
Human decides
Empathy, judgment, ownership
AI assists
Translation, routing, drafts