Software · SaaSMacPaw
Hybrid human and AI support across products, languages, billing, and technical diagnostics.
98% CSAT98% first response93% QA
Proof lives in the actual customer experience.
Software · SaaS
HealthcareEuropean health-tech
Multilingual pre-sales, scheduling, customer care, and debt collection across three markets.
98% CSAT85% quality120 calls/day
AutomotiveAutomotive retailer
Native-level German voice, chat, and email support for detailed spare-parts inquiries.
98% CSAT92% quality12 tickets/hour
E-commerceEuropean marketplace
High-volume omnichannel support, marketplace transaction management, and quality control.
90% quality98% CSAT
BeautyLuxury beauty brand
Beauty and wellness expertise, keeping the luxury brand’s tone of voice in every interaction.
98% CSATNative-level EnglishBrand alignment
HealthcareDental-tech company
Rapid multilingual expansion across German, Dutch, Spanish and US markets — fast and cost-efficient.
98% CSAT4 marketsWorkflow alignment
WellnessWellness & beauty brand
German, French, Italian and Spanish voice, chat and email support for new European markets.
98% CSAT4 languagesStrict AHT targets
Pet carePet food company
Premium German-speaking B2B support, balancing quality with cost.
98% CSATGerman B2BE-commerce