When setting up a call center, you have two options: onshore or offshore call centers. However, the data shows that more and more companies are choosing call center offshore outsourcing instead...
When businesses are first starting out, there are usually not enough human resources on staff to perform all of the needed tasks. This is why a lot of times, employees, including the C-suite,...
In today's world, new AI technologies are being perfected, which include chatbots. In fact, a lot of companies are starting to rely on chatbots to handle some basic customer support inquiries....
Companies across industries understand the importance of customer service. However, they are already asking their employees to fill many different roles, which takes away the time they need to...
Olga Rotanenko, BizDev Director 05 May 2022 The digital world is quite dynamic, and user-generated content is one of the main propellers driving these changes. Nowadays, people trust the opinion...
Olga Rotanenko, BizDev Director 05 May 2022 Building a robust and loyal customer base is no easy feat. Ecommerce business owners find success not only by providing a terrific product but by...
Technical Support and Customer Service. These two terms are usually confused and lumped together. Some people go as far as using them interchangeably. However, these two terms could...
According to a recent Shared Service and Outsourcing Network (SSON) report, Fortune 500 companies lose an estimated $480 billion due to ineffective back-office processes. If you are...
