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Pexly Recognized as a Clutch Global Leader for 2023Pexly named a top B2B company for Customer Support ServiceProud to announce Pexly's recognition as a 2023 Global Award winner for Customer Support se...
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Pexly is Honored as a Clutch Champion for 2023Pexly has been recognized as a 2023 Clutch Champion by Clutch, the leading global marketplace of B2B service providers. Clutch Champions is the company’...
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Retail Industry During Peak Seasons: Why Customer Service Support is EssentialThe retail industry is a dynamic and ever-evolving sector, constantly influenced by trends, seasons, and consumer behavior...
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AI Customer Service in Retail and Why You Need ItArtificial intelligence (AI) customer service is revolutionizing the retail industry. More and more retailers are adopting this technology to improve t...
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How to Outsource Back Office Operations in 2023Outsourcing back office support services can be a great way for businesses to reduce costs, improve efficiency, and focus on their core competencies. But...
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Multichannel vs Omnichannel Customer Service: Which One is Right for Your Business?Most businesses today offer multichannel customer service, which means they allow customers to interact with them thr...
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Response Time Metrics 2023: Guide & ExplanatioResponse time (FRT) is the amount of time it takes for a customer service agent to respond to a customer inquiry. It is an important metric for measur...
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How to Retain and Motivate a Remote Customer Support Team: Tips from Pexly's ExperienceIn today's increasingly digital world, remote work has become the norm for many businesses, including remote cust...
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