We are excited to share that Clutch, a popular B2B ratings and reviews platform, has recognized us as a top customer support outsourcing provider in the Netherlands. This distinction is a...
When it comes to helpdesk software, you certainly have lots of products to choose from. Your ultimate choice will depend on the needs of your team and the helpdesk support services you provide....
Companies are looking for new and innovative ways to keep up with customer expectations. This includes AI, AR and higher levels of automation. This is a great way for you to not only retain and...
Outstanding customer service in B2B is becoming more and more important every year. Not only can increasing the quality of your customer support help you increase conversion rates, but it can...
If you are in the B2B sector, providing top-quality customer service is one of the most important things you can do. Not only does it improve customer retention and acquisition efforts, but it...
Olga Rotanenko, BizDev Director While everybody is getting ready for the Christmas break, Santa is busy at work. In fact, according to Freshdesk, customer service queries increased by 75% over...
When customers are satisfied with the quality of service you provide them, they are more inclined to return and provide you with more business. This ultimately leads to a higher level of customer...
When your customers access your website or otherwise interact with your brand, they are doing so across a number of different channels. Depending on where they are and what they are doing, they...
