Scaling customer support is a crucial consideration for CEOs and founders looking to meet the demands of a growing business. The challenge lies in scaling up and scaling down customer support...
Summer is here, marking a peak period for the hospitality and travel customer service. In this competitive domain, superior travel customer service becomes even more crucial. The industry's...
We are proud to share that Pexly, a global remote company, has once again confirmed our ISO 27001 certification. This certification is not a recent achievement but a continued affirmation of our...
Software as a Service, or SaaS, is like renting software instead of buying it outright. It's a way of using software online, without having to install anything on your computer. Examples you...
As a business owner, you know that providing great customer support is important for building relationships with your clients. One of the best ways to offer excellent customer service is through...
Have you ever wondered how social media platforms keep harmful or inappropriate content in check? You might think it's all done by robots, but the truth is that both AI and human moderators are...
In today's increasingly digital world, remote work has become the norm for many businesses, including remote customer support teams. As companies strive to meet the growing demands of their...
Understanding KYC's Role in Today's Business Landscape Know Your Customer (KYC) is a crucial element in modern business operations. Ensuring KYC compliance means correctly identifying and...
