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Pexly Recognized as a Clutch Global Leader for 2023

Pexly Recognized as a Clutch Global Leader for 2023Pexly named a top B2B company for Customer Support ServiceProud to announce Pexly's recognition as a 2023 Global Award winner for Customer Support se...

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Pexly is Honored as a Clutch Champion for 2023

Pexly is Honored as a Clutch Champion for 2023Pexly has been recognized as a 2023 Clutch Champion by Clutch, the leading global marketplace of B2B service providers. Clutch Champions is the company’...

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Retail Industry During Peak Seasons: Why Customer Service Support is Essential

Retail Industry During Peak Seasons: Why Customer Service Support is EssentialThe retail industry is a dynamic and ever-evolving sector, constantly influenced by trends, seasons, and consumer behavior...

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AI Customer Service in Retail and Why You Need It

AI Customer Service in Retail and Why You Need ItArtificial intelligence (AI) customer service is revolutionizing the retail industry. More and more retailers are adopting this technology to improve t...

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Outsource Back Office
How to Outsource Back Office Operations in 2023

How to Outsource Back Office Operations in 2023Outsourcing back office support services can be a great way for businesses to reduce costs, improve efficiency, and focus on their core competencies. But...

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Multichannel vs Omnichannel Customer Service: Which One is Right for Your Business?

Multichannel vs Omnichannel Customer Service: Which One is Right for Your Business?Most businesses today offer multichannel customer service, which means they allow customers to interact with them thr...

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Response Time Metrics 2023: Guide & Explanation

Response Time Metrics 2023: Guide & ExplanatioResponse time (FRT) is the amount of time it takes for a customer service agent to respond to a customer inquiry. It is an important metric for measur...

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How to Retain and Motivate a Remote Customer Support Team: Tips from Pexly’s Experience

How to Retain and Motivate a Remote Customer Support Team: Tips from Pexly's ExperienceIn today's increasingly digital world, remote work has become the norm for many businesses, including remote cust...

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