Customer Support Outsourcing For SaaS and IT Solutions

Help users easily get the most of your SaaS solution. Solve their problems faster with 24/7, high-performance support teams, integrated with your IT infrastructure.

  • 250+


  • 400+

    staff agents

  • 99.3


  • 30+

    supported languages

Customer Support and Tech Support for Software

Level 0 to Level 3 SAAS help desk outsourcing in 30+ languages. Get a distinct edge over your competition!

24/7/365 covered, even weekends and holidays

Calls, emails, chats, and social media – we handle all communication channels

CSAT improvement – due to the team’s constant training and managing

No extra or hidden costs — one price includes equipment, software, hiring & training

  • 0 Support Tasks

    • Basic troubleshooting

    • Replies & ticket updates

    • Tickets triage

    • Escalation handling

    • Feedback collection

  • Tier 1-2 Support Tasks

    • Tech support

    • Subscription inquiries

    • Payments & refunds

    • Installation guidance

    • In-App support

  • Tier 3 Support Tasks

    • Issue reproducing

    • Advanced troubleshooting

    • Advanced setups

    • Customer onboarding

    • Root cause analysis

Support on Any Platform with Any Tool

All our agents are experts in using primary communication channels


tools mastered

  • Customer care company


  • Customer care outsourcing


  • App Support

  • Messenger

  • Social Media

  • Chat

Seamlessly integrate agents into your CRM, no modifications needed

Pexly two women from call center

Exploring Case Studies

From Theory to Practice

  • Building Customer Support Services From Scratch

    3 min read

    Read more
  • Enhancing Customer Experience for Augmented Reality Company

    Enhancing Customer Experience for Augmented Reality Company

    3 min read

    Read more
  • Tech Support & NOC Team for a Global Telecom company 

    4 min read

    Read more

Outsource Your Customer Support With Pexly

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