German Speaker Customer Support Representative.
Join our fast-growing international team supporting a fast-paced online retail environment — helping customers in Germany by phone, email, and chat.
The direct point of contact for customers in Germany.
You'll help customers with questions about their orders, resolve issues like delayed shipments or damaged products, and make sure every interaction is handled professionally and efficiently — by phone, email, and chat.
Schedule
5 days on, 2 off. Sunday always off; the second day off shifts. Shifts between 8am and 8pm CET, set a week in advance.
Tech requirements
Windows 10/11 laptop, 6GB RAM, i5 CPU, 256GB SSD, plus a headset with microphone.
Built for people who stay and grow.
International team
Experience in a global company, working with people around the world.
Loyalty bonuses
A bonus system that rewards long-term commitment.
Paid training
Training provided by Pexly and the client from day one.
20 vacation + 10 sick days
20 paid vacation days and 10 paid sick leave days per year.
Real support
Management's attention, support, and motivation throughout.
Responsibilities
- Provide customer support via calls, emails, and chats (currently outbound calls to confirm orders; inbound may be added later).
- Answer general and order-related questions: advising, modifying, or canceling orders, shipment delays, incomplete or wrong orders, and damaged products.
- Handle customer complaints and provide appropriate resolutions.
- Escalate complex issues to the technical department.
- Report to senior management on customer feedback, complaints, and quality.
- Perform other related customer support tasks.
You're the perfect candidate if you…
- Previous customer support experience
- Fluent German in writing and speaking (C1)
- English level B1
- Comfortable with calls; client-oriented and attentive to detail
- Active listener, problem solver, hard-working team player
- G-Suite knowledge
- Committed and able to work under stress
Pexly is a global company empowering businesses all over the world with remote assistants and outsourced teams specialized in customer support, tech support, back office, and agile sales and marketing. We respect the individuality and culture of every member of our large team — and we'll be glad to welcome you. Grow your career with Pexly!
Tell us about yourself.
A few quick questions help us match you to the role. Ideal candidates have German C1, English B1 and 1+ year of customer service experience.