What makes Pexly different is how we combine AI efficiency with human responsibility. We use AI to accelerate routine handling – routing, speed, and support tasks – but we keep trained people in charge of customer outcomes. When the situation needs judgment, empathy, or policy decisions, human specialists step in and own the resolution end-to-end. This is the core of our AI + Human operating model: faster handling without sacrificing quality when it matters. We run delivery through a proven process that keeps expectations and quality aligned from day one. Every program starts with a structured intake where we define agent profiles, SLAs, KPIs, reporting cadence, and escalation rules. We then source the right team based on hard/soft skills and geography, train them on both product knowledge and customer skills, and stabilize quality through coaching and calibration. Quality is managed with scorecards, critical/non-critical definitions, and regular alignment sessions – so standards remain consistent and measurable over time.
Meet the Pexly Engine
We exist to protect your brand in the moments customers remember.
Pexly is a global BPO partner built for modern customer operations: human-led service, powered by AI, delivered with measurable accountability. Since 2015, we’ve supported start-ups, SMEs, and larger organizations with cost-efficient multilingual, omnichannel programs -designed to protect customer experience while keeping operations predictable at scale.
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Meet The Team
Our board team brings extensive experience in building and operating international contact centers, along with deep expertise in AI. This unique combination allows us to integrate advanced AI solutions alongside human oversight, ensuring both efficiency and high-quality customer interactions. With a focus on innovation and customer satisfaction, our team is committed to delivering scalable, intelligent solutions that meet the evolving needs of businesses.
Jeroen Rijnen
Jeroen Rijnen is a Pexly co-founder and managing partner. He has gained extensive experience in outsourcing and management over the past 25 years. As one of the founders of Daxx.com, he has run multiple outsourcing centers and served clients around the globe with satisfaction and excellence. At Pexly he focuses on strong client partnerships and high-performing teams.
Bart Kuyper
Bart Kuyper is a co-founder and managing partner of Pexly, where he has helped build and scale operations since 2015. He brings over 20 years of experience in effective and reliable Customer Contact Centers (including Teleperformance), along with deep expertise in BPO and IT outsourcing, focused on service quality, operational efficiency, and scalable delivery.
Michel Mertens
Michel Mertens is a hands-on executive with a large experience in the CX industry. Originally from The Netherlands, he moved to Eastern Europe and built a contact center from scratch. Michel headed Teleperformance Russia & Ukraine for 15 years before joining Pexly. Michel has a healthy ‘fetish’ for excellent customer support and giving clients in-depth knowledge with each and every interaction we handle.
Mykhailo Pleskun
Alisa Roskovshenko
Halyna Bezpala
Aleksei Iazov
Simon Ricker
Phillipi Macedo Coelho
Jefferson Kagohar
Yuliia Melnyk
Katerina Zhurakivska
Oleksandr Chizh
Marwa Haikal
Yana Velychko
Silvana Lama
Anakiela Escobin
Lamine Reggad
Gustavo Adolfo Tejada
Our Pillars
True Partnership
Operational Excellence
Radical Ownership
Outcome-Focused
Trusted Delivery
Continuous Improvement
International and Cross Cultural Teams
We believe in the profound power of people.
At Pexly, we believe the strongest teams are built from a mix of backgrounds, experiences and ways of thinking. Diversity matters to us because it improves how we collaborate, solve problems, and serve clients across industries and cultures – but it’s never a checkbox. Our priority is always to hire the best person for the role, based on skill, attitude and the ability to deliver high-quality work. We’re committed to creating a workplace where people feel respected, supported, and confident bringing their full selves to work. That means building an environment where everyone is empowered to contribute, grow and be recognized for their impact. The result is a team that’s both highly capable and reflective of the global customers and clients we support.
We believe in cultivating the next generation of innovators and leaders. It’s not enough to stay ahead of the technology curve – we also aim to stay ahead of the talent curve. That means creating an environment where people are trusted to take initiative, contribute ideas, and make an impact regardless of role or seniority, and where everyone is respected for who they are.
Our Company Values
Acceptance and Inclusion
Acceptance and inclusion are fundamental principles that guide our interactions and decision-making at Pexly. We actively promote a culture of acceptance where individuals are embraced for who they are, regardless of their race, gender identity, sexual orientation, or background. Our inclusive policies and practices ensure that everyone has equal opportunities for growth and advancement within the organization. We celebrate diversity through various initiatives, including affinity groups, cultural celebrations, and awareness campaigns, creating a sense of belonging for all employees.
Employee Mental Health
Employee mental health and well-being are top priorities at Pexly. We understand that a healthy workforce is essential for organizational success, which is why we offer comprehensive mental health support and resources to our employees. This includes access to counseling services, mental health awareness training, and flexible work arrangements to accommodate individual needs. We promote a culture of openness and support, where employees feel comfortable seeking help and discussing mental health challenges openly. By prioritizing employee mental health, we aim to create a positive work environment where everyone can thrive personally and professionally.
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