English Speaking Customer Support Representative in a Global Hi-Tech Company

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Join our fast growing company as an English speaking (B2-C1) Customer Support Representative 👨‍💻 in Ukraine

You will play a critical role in ensuring customers receive top-notch support and technical assistance.

It is a remote full-time position.

Schedule: 5 days per week; 8:00 – 17:00/14:00 – 23:00/23:00 – 8:00 EET.
The candidate has to be ready to work with all these shifts.

What we offer:

Experience in the international company working with people around the globe;
Compensation – 800 USD/month ( during the 1 month probation period – 700 USD);
100% remote job;
20 paid days of vacations, 10 paid days sick leaves per year;
Dynamic work in a young team of like-minded people in a progressive business sphere.
Career growth

Your responsibilities:

Politely respond to customers’ inquiries in a timely manner;
Support with technical questions;
Cooperate with development and QA teams to resolve the issues from customers;
Review and improve the Customer Support Section including FAQ, Knowledge Base on our website;
Analyze customer requests and suggest improvements.

You are our perfect candidate if you have:

English B2-C1 (writing);
Experience with Mac and Windows OS will be an advantage;
Strong problem resolution skills;
Experience as a Customer Support Representative;
Ability to work in a stressful situation, skills of active listening and attention to detail, respect for the Client, focus on helping Clients, empathy, calm character;
Self-employment ( contract)
You can work from home, don’t be distracted;

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you in our team. Grow your career with PEXLY!