Customer Support 
for Travel industry

Customer Support for Travel and Booking industry

Level 1 & Level 2 SAAS help desk outsourcing in 30+ languages. Get a distinct edge over your competition!

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  Hotels

  • Reservation Assistance: Providing support for booking, modifying, or canceling reservations.

  • Room Assistance: Handling inquiries about room types, amenities, accessibility, and special requests.

  • Billing and Payment: Assisting with billing inquiries, refunds, and payment issues.

  • On-site Support: Addressing concerns or issues that arise during a guest’s stay, such as room cleanliness, maintenance, or noise complaints.

  • Concierge Services: Offering recommendations and assistance with local attractions, transportation, dining, and activities.

  • Technical Support: Assisting with issues related to accessing Wi-Fi, using in-room amenities, or troubleshooting other technical problems.

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  Ticket Booking Platforms

  • Booking Assistance: Helping customers navigate the booking process, including selecting flights, hotels, rental cars, or vacation packages.

  • Payment Support: Addressing payment errors, processing refunds, or assisting with payment-related inquiries.

  • Travel Itinerary Support: Providing assistance with itinerary changes, including flight rescheduling, hotel modifications, or cancellations.

  • Travel Alerts and Updates: Keeping customers informed about flight delays, cancellations, or other travel disruptions.

  • Customer Account Support: Assisting with account management, password resets, or troubleshooting login issues.

  • Technical Support: Helping customers troubleshoot technical issues with the booking platform, such as website navigation, app functionality, or payment processing.

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  Travel Agencies

  • Destination Knowledge: Providing expert advice and recommendations on destinations, accommodations, activities, and travel packages.

  • Customized Travel Planning: Assisting customers with creating personalized itineraries based on their preferences, budget, and travel goals.

  • Booking Support: Facilitating reservations for flights, hotels, tours, transportation, and other travel services.

  • Travel Documentation: Guiding customers through the process of obtaining visas, passports, travel insurance, and other necessary documents.

  • Emergency Assistance: Offering support for travelers facing unexpected emergencies, such as medical emergencies, natural disasters, or political unrest.

  • Post-Travel Support: Following up with customers after their trip to gather feedback, address any issues or complaints, and facilitate future travel arrangements.