E-Commerce Customer Service Outsourcing

Optimize your e-commerce journey with our top-notch Customer Support Services! Explore 24/7 assistance for your online shopping queries, concerns, or any e-commerce-related assistance. Elevate your shopping experience – click the button below to connect with our expert e-commerce support team now. Your satisfaction is our priority in the world of online shopping!

10+ years

in the industry
24/7

global coverage
30+

supported languages

Customer Success in E-commerce

Elevate your ecommerce customer service with Pexly, the full-spectrum solution that seamlessly covers your customers’ needs across all platforms. Our expert agents reflect your brand’s voice and provide exceptional support 24/7/365, with over 30 languages. We handle all communication channels, including calls, emails, live chats, social media and Ebay/Amazon shops ensuring a seamless customer journey.
With our fixed-price model, you eliminate the burden of workplace costs, equipment, software, recruitment, and training, allowing you to focus on growing your business. Our robust Quality System is crafted to guarantee compliance with the indicators specified in your Service Level Agreement.

Customer Care Service
- Products related questions
- Order related questions/ handling
- Delivery delays
- Order cancellations
- Payment issues
- Refund processing,
- Return request
- Exchange/replacement
- Service&product complaints
- Feedback&reviews management
Order management & back office support
- Alignment with the warehouse
- Website info update
- Invoicing
- Data entry
- Sales report
Feedback&Content moderation
- Ads clearing
- Website
- Social media

Your Tools and Channels – Our Team

All of our e-commerce customer support agents are proficient in the main communication channels

40+

tools mastered

Email
Voice
App Support
Messenger
Social Media
Chat

Seamlessly integrate agents into your CRM, no modifications needed

35+

total platforms

Exploring Case Studies

From Theory to Practice

Amazon Customer Support Solution for Toy Manufacturer

4 minuten gelezen
Lees verder
Klantenservice voor een online marktplaats

4 minuten gelezen
Lees verder
Een klantenservice samenstellen voor een wereldwijd cosmeticamerk

4 minuten gelezen
Lees verder