Technical Support & NOC Outsourcing For Telecom

We provide 24/7 expert technical & NOC support agents for even the most complex and difficult tickets.

250+

projects
500+

stuff agents
93%

incident resolution
30+

supported languages

Tech Support and NOC

Pexly is a leading global outsourcing company with remote agents from all over the world.

Our highly skilled tech and NOC teams are well-versed in supporting both voice and data ISPs. At Pexly, we offer Level 1 CS/TS services to the B2C and B2B markets, ensuring round-the-clock support, monitoring, maintenance, and troubleshooting to enhance performance and maintain uptime.

We provide tailored solutions to meet your specific needs, with a personalized experience for each client.

Tier 0-1 (Tech support agents)

Our experienced remote technical support specialists work with companies of all sizes, worldwide. We will embed our specialist in your ticketing system, or we can set up a brand new ticketing system with you. Together we will determine the required Service Levels (SLA) and clear guidelines for escalation to your in-house specialists if needed.
As mentioned in our Case Study we work with various tools designed for testing, and troubleshooting (Zabbix, Graphana, iXTools) in order to timely detect performance degradation, and inform related carriers or ISPs.
Tier 2-3 (Tech support agents)

We provide comprehensive T2 and T3 technical support, 24/7, tailored to your unique needs. We handle: Inquiries, tickets, complaints, general questions, tariffs, special offers, feature issues, and an overall easing of customers if frustrations take the overhand. Our employees are skilled in technical telecommunications, telephony systems and VOIP technologies. Available to provide round the clock support: monitoring, maintenance, and troubleshooting for optimal performance and uptime.
NOC Support

Pexly offers a wide range of NOC support services for businesses that require precise technical expertise. Our NOC teams monitor network infrastructure 24/7 to identify and respond to faults, disruptions, or outages promptly. They use advanced monitoring tools and systems to detect issues, troubleshoot root causes, and initiate corrective actions to minimize service downtime. NOC support is available for businesses of all sizes, worldwide.
A support engineer for NOC helps business owners combat dangerous security threats and protects against malfunction issues.

Your Tools and Channels – Our Team

All our agents are experts in using primary communication channels

40+

tools mastered

Email
Voice
App Support
Messenger
Social Media
Chat

Pexly team is proficient in all existing tools

Our Support Professionals

Cloud support engineer
Helpdesk engineer NOC
Product support engineer
L1-L3 support engineer
Network support engineer
System support engineer
Server support engineer NOC
Senior NOC support engineer

Exploring Case Studies

From Theory to Practice

Tech Support & NOC Team voor een wereldwijd telecombedrijf

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De efficiëntie van een IT-Recruitment bedrijf verbeteren

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Building Customer Support Services From Scratch

3 minuten gelezen
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