Customer Support Outsourcing For SaaS and IT Solutions

Help users easily get the most of your SaaS solution. Solve their problems faster with 24/7, high-performance support teams, integrated with your IT infrastructure.

250+

projects
400+

staff agents
99.3

CSAT
30+

supported languages

Customer Support and Tech Support for Software

Level 0 to Level 3 SAAS help desk outsourcing in 30+ languages. Get a distinct edge over your competition!

24/7/365 covered, even weekends and holidays

Calls, emails, chats, and social media – we handle all communication channels

CSAT improvement – due to the team’s constant training and managing

No extra or hidden costs — one price includes equipment, software, hiring & training

0 Support Tasks
- Basic troubleshooting
- Replies & ticket updates
- Tickets triage
- Escalation handling
- Feedback collection
Tier 1-2 Support Tasks
- Tech support
- Subscription inquiries
- Payments & refunds
- Installation guidance
- In-App support
Tier 3 Support Tasks
- Issue reproducing
- Advanced troubleshooting
- Advanced setups
- Customer onboarding
- Root cause analysis

Support on Any Platform with Any Tool

All our agents are experts in using primary communication channels

40+

tools mastered

Email
Voice
App Support
Messenger
Social Media
Chat

Seamlessly integrate agents into your CRM, no modifications needed

Exploring Case Studies

From Theory to Practice

Building Customer Support Services From Scratch

3 minuten gelezen
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Tech Support & NOC Team voor een wereldwijd telecombedrijf

4 minuten gelezen
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Enhancing Customer Experience for Augmented Reality Company

3 minuten gelezen
Lees verder