Join our fast growing company as a German Speaking Customer Support Representative with English B1 and German B2 language skills.

You will work for customers of a leading E-Commerce for automotive spare parts in Europe.
It is a remote full-time position.

At PEXLY you have great opportunity to get:

• – Experience in the international company working with people around the globe;
• – Compensation – $800/monthly for the first 3 months, and $900/monthly after 3 months
• – Training will be provided by the company and the client.
• – Dynamic work in a young team of like-minded people in a technical business sphere
• – Management’s attention, support and motivation.

Your responsibilities:

• – Provide customer support via emails, chats, calls;
• – Answer general and order-related questions;
• – Work with complaints;
• – Escalate complex issues to the technical department;
• – Report to senior management on customers’ feedback, complaints, quality etc.
• – Perform other related CS tasks.
• – You will support customers with questions related to future, existing, or past orders such as advising, modifying, or canceling orders, shipment delays, incomplete or wrong orders, and damaged products.

You are our perfect candidate if you are:

• Friendly nice open-minded person with empathy
• Team-player
• Needs to have English B1 and German B2 writing and speaking;
• You are ready and can work in the proposed schedule;
• Ability to work in a stressful situation, skills of active listening and attention to detail, respect for the Client, focus on helping Clients, calm character;
• Good computer skills;
• Self-employment. We will sign a contract with you as with independent businessman;
• You can work from home, don’t be distracted;
• Knows Google Suite (Gmail, Docs, Sheets, Calendar), CRM Genesis as advantage;
• Have your own PC and good Internet connection.

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you to our team. Grow your career with PEXLY!