German speaking Customer Support Representative

German speaking Customer Support Representative

Join our fast-growing company as a German speaking Customer Support Representative with fluent German and B1 English language skills.

You will handle tickets from clients of beauty marketplace. You will be a part of dream-team who make consumer’s experience easy and enjoyable.

It is a remote full-time position.

Schedule: Monday-Friday, 9:00-18:00 Central Europe Time

At PEXLY you have great opportunity to get:

  • Experience in the international company working with people around the globe;
  • Compensation – $700 for 3 months of probation period, then $800; KPI – after trial period.
  • Training will be provided by the company and the client;
  • Dynamic work in a young team of like-minded people in a beauty field;
  • Management’s attention, support and motivation.

Your responsibilities:

  • Handling clients request via email;
  • Work with Zendesk platform;
  • Perform other related CS tasks;
  • Reporting to senior management.

You will join our team to answer questions about delivery delays, refund, replacement etc according

to standard templates. Up to 100 tickets per day.

You are our perfect candidate if you have:

  • English fluent;
  • You are ready and can work in the proposed schedule;
  • Have experience in customer support;
  • If you are client-oriented and attentive to details, have active listening skills, problem solver, hard-working, team-player.
  • Good computer skills;
  • You can work as a self-employed.
  • You can work from home, don’t be distracted;
  • Knows Google Suite (Gmail, Docs, Sheets, Calendar), Zendesk experience as advantage;
  • Have your own PC and good Internet connection.
  • Experience with Zendesk as advantage

PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back-office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you in our team. Grow your career with PEXLY!



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