What is BPO?
Business Process Outsourcing, or BPO, is when a company hires another company to handle specific tasks or functions for them. It’s like delegating certain responsibilities, such as customer support or data management, to an external partner. This allows the hiring company to streamline its operations and concentrate on its core activities, while the BPO provider specializes in and efficiently manages the delegated tasks. In simple terms, it’s a strategic collaboration where each party focuses on what they do best.