Top Ranking BPO Company
Customer Support Outsourcing
Pexly offers comprehensive customer support services that help you improve your relationships with your customers and increase your retention rates. We help you ensure coverage of virtually any time zone and provide support in many languages besides English to help show your customers how much you care about them. Our customer support services provide you with a win-win: top-quality customer support services at a fraction of the cost.
What We Offer
Experienced multilingual customer support agents, engaging with your end-users through LiveChat, Email, Telephone, Messenger, and Social Media. We guarantee you the right agents, with the right skills, in the right location, at the right price. Our agents will be a true extension of your business.
Operating Globally from the Main Hubs
With Head Office in the Netherlands we support our clients all over the world in 20+ languages
Our German agents are in the capital city of Berlin, known as a liberal and inexpensive city with outsourcing talent
We operate in Spain with work-from-home locations nationwide and unlimited outsourcing options
Our Portugal agents are in
Lisbon, with a population of almost 3 million, it’s a popular nearshore location
Our Ukraine office is in Kyiv, with a population of over 3 million it’s a top destination for outsourcing
Our Philippine agents are in Manila, considered the largest and most mature areas for outsourcing support
Operating in Turkey gives us ability to support our clients in various languages upon request and in different time zones
Our agents in Morocco extend our culturally aligned global team who support a number of industries and businesses
Our Customers Say
Pexly has been able to dramatically raise the company’s customer satisfaction to 80%, which is above 5% of the benchmark. The client has also been impressed with their rapid learning abilities, which allows them to provide high-caliber services. They’re responsive, flexible, supportive, and helpful.
Our main goal of cooperation with Pexly was to support outbound marketing activities through lead generation. Our dedicated agent, hired by Pexly, was able to continually deliver leads based on specific requirements and perform additional tasks upon request. Through regular communication and deep understanding of our company’s needs they delivered high quality results and adhere to deadlines.
In our experience, Pexly offers a high return on investment. Many successful meetings with potential clients were won solely on the work they completed. On a personal note, it was a pleasure working with Pexly, and certainly should we require their expertise in the future, Pexly will be the first business we speak to.
Pexly Support mastered the role quickly and they meet all of the client’s needs. They proactively seek feedback and are very responsive. Exhibiting great project management skills, they provide great service and have an effective workflow. Always available, the team is always on hand if needed.