Benefits Of Using Live Chat Customer Support For Your Business

As a business owner, you know that providing great customer support is important for building relationships with your clients. One of the best ways to offer excellent customer service is through live chat customer support.

In this article, we’ll explore the benefits of live chat support for your business and provide tips on how to set it up and outsource it for optimal results.

Table of contents:

What is Live Chat Support?

Live chat customer support is a tool that enables real-time communication between customers and businesses via a messaging platform. It provides instant assistance to customers, allowing businesses to address their queries and concerns quickly and efficiently. With live chat, customers can receive personalized support, and businesses can gain valuable insights into customer behavior, which can help them improve their products and services.

Live chat support benefits

Live chat support offers several benefits to businesses, including:

  • Immediate Assistance/Real-Time Support: Customers appreciate fast responses, and live chat support provides them with real-time assistance. This can lead to increased customer satisfaction and loyalty.

  • Convenience and Accessibility: Live chat support is convenient for customers who prefer not to wait on hold or send an email. Customers can use live chat from any location, making it accessible for them.

  • Multitasking and Efficiency: Live chat support allows customers to multitask while receiving assistance. This can help save time for both customers and support teams.

  • Cost-effective: Compared to traditional phone support, live chat support is more cost-effective. This is because it requires fewer resources and can handle multiple customer inquiries simultaneously.

  • Personalized Support: With live chat support, businesses can provide personalized support to customers. This can help build relationships and loyalty, leading to increased sales and revenue.

  • Customer Insights: Live chat support provides businesses with valuable customer insights, such as frequently asked questions and common concerns. This can help businesses improve their products and services.

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Why Outsource Live Chat Support?

Many businesses prefer to outsource their live chat support to a third-party provider, allowing them to focus on their core competencies while reaping the benefits of specialized expertise. Outsourcing can also lead to cost savings and increased flexibility. With a team of experts dedicated to handling customer inquiries and concerns, businesses can rest assured that their customers are receiving high-quality support.

How to Set Up Outsourced Live Chat

Setting up outsourced live chat for your business involves a few key steps. First, you will need to find a provider who offers high-quality services and has expertise in this area. Pexly is an example of a provider that offers expert outsourced live chat support services for businesses.

Once you have chosen a provider, the next step is to integrate the live chat support software into your website. This can usually be done with a few simple steps, and your provider should be able to guide you through the process. Once the software is integrated, it’s important to train your team on how to use it effectively so that they can provide excellent customer service through the live chat channel.

Top Live Chat Tips For Outsourced Customer Support

When it comes to providing excellent outsourced live chat support, here are some top tips for businesses to keep in mind:

  • Use Professional Language: To maintain a professional image, use professional language and tone when communicating with customers.

  • Be Courteous and Respectful: Always treat customers with courtesy and respect, even in challenging situations. This can help build positive relationships and enhance customer loyalty.

  • Be Empathetic: Show empathy when communicating with customers, and try to put yourself in their shoes to fully understand their concerns.

  • Provide Clear and Concise Information: Provide customers with clear and concise information that is easy to understand. This can help prevent confusion and misunderstandings.

  • Offer Solutions: Provide customers with solutions to their problems or concerns. This can help improve their overall customer experience and satisfaction.

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In conclusion, live chat support is a powerful tool that can help businesses provide excellent customer service, gain valuable customer insights, and save time and resources.

By outsourcing to a reputable provider like Pexly and following the top live chat tips for customer support, businesses can ensure that their customers receive high-quality support and build long-lasting relationships.

If you’re interested in implementing live chat support for your business, don’t hesitate to contact us to learn more about how we can help.

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