Order management

Every customer order is unique in its own way. Sometimes there are special delivery instructions, change the payment method, edit the order, and many other things. Our order management services can help you stay on top of any changes in your customer order to not only ensure the delivery but provide your customers with the type of service they would recommend to their friends and family.

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Interaction with the customer

When working with customers, there is no one-size-fits-all approach. We can help you provide each customer with tailored service to help them manage their orders.

We speak 30+ languages

Omnichannel support (Chat, email, Telephone, Messenger and social media)

24/7
365 days a year

Your internal processes

After the order comes the fulfilment and delivery. We are able to coordinate the entire order process for you, starting from the (online) receipt all the way to the delivery. We will thoroughly follow all of your internal processes to make sure that the orders are processed correctly, entered into the system, status is edited and eventually delivered to your customer.

Engage with your customer

As a best practice, we will be happy to engage with your customer with an after sales call or chat, so that you will receive valuable information about your services and hopefully create a loyal repeat customer.