How do AI chatbots work?

AI chatbots have the ability to find out users’ intentions which helps to respond in an effective way. To assess users’ behaviour, the process is combined by machine learning and NLP.

Machine learning allows AI chatbots to learn from their interactions with users and improve their performance over time. While NLP (natural language processing) have the capability to understand human language, in terms of definition and context.

Read more about AI chatbot solutions in Customer Support