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The Difference Between Chatbot and AI Chatbot

Chatbots are a program that simulates conversation with humans. They are often used in customer service to answer questions and provide support. Chatbots are rule-based, meaning they follow a set of pre-programmed rules to respond to users.

AI chatbots are a type of chatbot that uses artificial intelligence to understand and respond to users in a more natural and intelligent way. AI chatbots use a variety of techniques, such as natural language processing (NLP) and machine learning, to understand the meaning of user input and create responses that are relevant and helpful.

Main difference in AI chatbots from rule-based chatbots is that they can understand and respond to open questions. Rule-based chatbots are limited to responding only to questions that they have programmed answers to. On the other hand, AI chatbots are capable of understanding the context of an issue and provide a response that is relevant and helpful, even if the question is open-ended or complex.

Read more about AI chatbot solutions in Customer Support

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