Why Pexly?

Pexly is a dynamic and experienced company with a strong track record in Business Process Outsourcing (BPO), Customer Service outsourcing and AI development. Our founders and management team bring years of expertise in building and operating international contact centers, allowing us to integrate global best practices and advanced technology to deliver exceptional service.

One of our main offerings is our AI Agent with Human Agent on top solution. This hybrid model boosts efficiency, speed, and scalability, while ensuring quality and emotional intelligence when needed.

Our multilingual omnichannel organization is designed to perfectly understand and address your needs, whether you’re operating in Europe, Asia, or the Americas. We bring together a diverse team of professionals who understand the cultural nuances of your business and ensure the right agents, with the right skills,  at the right cost.

At Pexly, we are deeply committed to customer satisfaction (CSAT), first contact resolution (FCR), service level agreements (SLAs), and other key performance indicators (KPIs). We offer flexibility—whether you need one outstaffed agent, managed by your team, or prefer a fully outsourced solution for your customer service activities, we tailor our services to meet your unique requirements.