Customer Support Outsourcing For SaaS and IT Solutions
Help users easily get the most of your SaaS solution. Solve their problems faster with 24/7, high-performance support teams, integrated with your IT infrastructure.
-
250+
projects
-
400+
staff agents
-
99.3
CSAT
-
30+
supported languages
Customer Support and Tech Support for Software
Level 0 to Level 3 SAAS help desk outsourcing in 30+ languages. Get a distinct edge over your competition!
24/7/365 covered, even weekends and holidays
Calls, emails, chats, and social media – we handle all communication channels
CSAT improvement – due to the team’s constant training and managing
No extra or hidden costs — one price includes equipment, software, hiring & training
-
0 Support Tasks
-
Basic troubleshooting
-
Replies & ticket updates
-
Tickets triage
-
Escalation handling
-
Feedback collection
-
-
Tier 1-2 Support Tasks
-
Tech support
-
Subscription inquiries
-
Payments & refunds
-
Installation guidance
-
In-App support
-
-
Tier 3 Support Tasks
-
Issue reproducing
-
Advanced troubleshooting
-
Advanced setups
-
Customer onboarding
-
Root cause analysis
-
Support on Any Platform with Any Tool
All our agents are experts in using primary communication channels
40+
tools mastered
-
Email
-
Voice
-
App Support
-
Messenger
-
Social Media
-
Chat
Seamlessly integrate agents into your CRM, no modifications needed
