Business Problem: The client was dealing with multiple problems within their customer support department. Most of the issues stemmed from a large...
Optimizing Multilingual Support: How Pexly Improved Efficiency & Customer Experience
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Get Inspired by our CASE STUDIES
Enhancing Virtual Hospitality: Multilingual 24/7 Customer Support for a Luxury Barcelona-Based Travel Company
Enhancing Virtual Hospitality: Multilingual 24/7 Customer Support for a Luxury Barcelona-Based Travel Company Company Bio The client, a company...
Building a High-Level Customer Service Team for a Global Wellness Brand
Building a High-Level Customer Service Team for a Global Wellness Brand Challenge - Building a Customer Service Team Pexly had to build a team of...
Integrating a Customer Support Agent for the Car Rental Company
Integrating a Customer Support Agent for the Car Rental Company Company Bio The client is a car rental company in Portugal with over 20 years of...
How to Retain and Motivate a Remote Customer Support Team: Tips from Pexly’s Experience
How to Retain and Motivate a Remote Customer Support Team: Tips from Pexly's Experience In today's increasingly digital world, remote work has...
OPTIMIZING SUPPORT: SHARED CUSTOMER SERVICE TEAM FOR LOW TICKET VOLUMES
Clients Profile: Companies with low ticket volumes across diverse industries such as travel, retail, telecom, ecommerce, e-learning, and more....
Building Successful Remote Teams for Travel Arrangements Industry
Client Profile: INDUSTRY: Travel Arrangements HQ: Montreal, Canada Client Profile: 51–200 employees Company Bio:Operating in the travel arrangements...
Enhancing Customer Experience for Augmented Reality Company
Client Profile: INDUSTRY: Augmented Reality HQ: Finland Company Bio:The customer is a Finnish-based company that combines game development and...
Content moderation service for a global online marketplace
Client Profile: INDUSTRY: E-Commerce, Marketplace HQ: Mannheim, GermanyCompany Bio Our client is a leading global online marketplace providing a...
Managing customer care for technology-led entertainment restaurants
Client Profile: INDUSTRY: Hospitality HQ: London, UKCompany Bio Our Client is a technology-led entertainment studio that delivers immersive...
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Optimizing Multilingual Support: How Pexly Improved Efficiency & Customer Experience
Business Problem: The client was dealing with multiple problems within their customer support department. Most of the issues stemmed from a large number of customer inquiries with questions about products and order statuses. All of this was having a negative impact on...
Enhancing Virtual Hospitality: Multilingual 24/7 Customer Support for a Luxury Barcelona-Based Travel Company
Enhancing Virtual Hospitality: Multilingual 24/7 Customer Support for a Luxury Barcelona-Based Travel Company Company Bio The client, a company based in Barcelona, Spain, operates in the luxury hospitality industry. It manages all operations virtually without a...
Building a High-Level Customer Service Team for a Global Wellness Brand
Building a High-Level Customer Service Team for a Global Wellness Brand Challenge - Building a Customer Service Team Pexly had to build a team of diverse agents who would provide excellent customer service all over the world through email and various social media...