Mastering the Art of Answering Google Reviews: A Guide to Protecting Your Brand’s Image Company Bio Our client is a technology-led entertainment...
Get Inspired by our CASE STUDIES
Customer Support Team for Travel & Logistics Industry
Customer Support Team for Travel & Logistics Industry Company Bio Our client specializes in bus and train bookings, providing users the...
Forming a Team of Social Media Analysts for a Recruiting Company
Forming a Team of Social Media Analysts for a Recruiting Company Challenge - Forming a Team of Social Media Analysts Our main challenge was to form...
Building a High-Level Customer Service Team for a Global Wellness Brand
Building a High-Level Customer Service Team for a Global Wellness Brand Challenge - Building a Customer Service Team Pexly had to build a team of...
Integrating a Customer Support Agent for the Car Rental Company
Integrating a Customer Support Agent for the Car Rental Company Company Bio The client is a car rental company in Portugal with over 20 years of...
How to Retain and Motivate a Remote Customer Support Team: Tips from Pexly’s Experience
How to Retain and Motivate a Remote Customer Support Team: Tips from Pexly's Experience In today's increasingly digital world, remote work has...
OPTIMIZING SUPPORT: SHARED CUSTOMER SERVICE TEAM FOR LOW TICKET VOLUMES
Clients Profile: Companies with low ticket volumes across diverse industries such as travel, retail, telecom, ecommerce, e-learning, and more....
Building Successful Remote Teams for Travel Arrangements Industry
Client Profile: INDUSTRY: Travel Arrangements HQ: Montreal, Canada Client Profile: 51–200 employees Company Bio:Operating in the travel arrangements...
Amazon Customer Support Solution for Toy Manufacturer
Client Profile: INDUSTRY: Consulting services for product development HQ: Chicago, USA SIZE: 11–50 employeesOverview A startup providing support and...
Tech Support & NOC Team for a Global Telecom company
Client Profile: INDUSTRY: Telecommunication, Voice andData Services HQ: New York, USA SIZE: 51–200 employeesOverview Pexly is providing Tier-1 and...
Related posts
Mastering the Art of Answering Google Reviews: A Guide to Protecting Your Brand’s Image
Mastering the Art of Answering Google Reviews: A Guide to Protecting Your Brand’s Image Company Bio Our client is a technology-led entertainment studio that delivers immersive experiences & products through hospitality. They blend science & tech with food,...
Customer Support Team for Travel & Logistics Industry
Customer Support Team for Travel & Logistics Industry Company Bio Our client specializes in bus and train bookings, providing users the convenience to search, compare, and book tickets across 80 countries. With a vast network, they offer services from over 3,900...
Forming a Team of Social Media Analysts for a Recruiting Company
Forming a Team of Social Media Analysts for a Recruiting Company Challenge - Forming a Team of Social Media Analysts Our main challenge was to form a team of social media analysts with a deep understanding of the USA region. Our agents had to be good with CRMs and to...